Where to get benefits advice

Benefits advisers can help with problems with benefits and tax credits. You can get advice online, by phone or in person.

How a benefits adviser can help

A benefits adviser may be able to:

  • advise on what benefits you can claim
  • help with reviews and tribunal appeals
  • deal with disputes and delays

Advice centres, law centres and charities provide advice free of charge.

You can get advice on universal credit, housing benefit, jobseeker's allowance, income support, tax credits or disability benefits.

Where to get advice

You may get help and advice from:

Citizens Advice
Online advice and a webchat service.
National network of offices providing telephone and face to face advice. Available in many areas.
Open weekdays.

Advice UK
Legal advice from a network of independent advice centres. Available in many areas.
Opening times vary.

Law Centres Network
0800 999 5428
National network of offices providing face to face legal advice. Not available in all areas.
Open weekdays.

Gingerbread
0808 802 0925 helpline 
Helpline open Monday - Friday 9am-5pm
Single parents

Age UK
0800 055 6112 helpline
Helpline open Monday - Friday 9am-5pm
Network of local support offices provide help with benefits claims
Older people

Still need help?

Contact a Shelter adviser online, by phone or in person


Last updated 06 Dec 2018 | © Shelter

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