Universal credit: How to deal with changes


How to report changes

You must report any changes that could affect your universal credit entitlement as soon as you can after the change occurs:

Report changes through your universal credit online account

Supporting evidence

You may be asked for further information or evidence. You should be told when and how to provide this, for example:

  • online
  • by taking documents into Jobcentre Plus

Your universal credit payments can be suspended or stopped if you don't provide the evidence required.

You must be given at least 14 days to provide the evidence. If the required information can't be provided within the timescale or doesn't exist you should explain why.

When a change takes effect 

Your universal credit payment is calculated over a monthly assessment period. 

Changes usually take effect from the start of the assessment period in which they happen. Report them as soon as you can. 

If you report a change late, you might: 

  • lose out on money you were entitled to - if your universal credit goes up
  • have to pay money back - if your universal credit goes down  

Example: Your assessment period runs from 12 November to 11 December. You have your first child on 10 December. Report this immediately and you'll be entitled to a child element from 12 November.  

But if you delay and report the birth on 15 December, you only get the child element from 12 December and could be up to £231.67 worse off.


Last updated 30 Nov 2018 | © Shelter

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