Help from the council with harassment and illegal eviction

The council must try to stop a threatened illegal eviction if it would leave you legally homeless.

Councils can:

  • negotiate with your landlord

  • talk to your landlord about your rights

  • prosecute your landlord in serious cases

  • tell your landlord that they are breaking the law

  • help you get back into your home if you've been illegally evicted

What to do before you contact the council

It's a good idea to prepare before you call or email your council.

Be ready to tell them:

  • how your landlord is harassing you

  • times and dates of unwanted visits

  • your landlord’s contact details

The council will be in a better position to take action against your landlord if you have this evidence.

Find out about how to keep a record of harassment.

Contact the council

Every council has a team that deals with harassment and illegal eviction.

The team could be called something like:

  • private rented housing team

  • environmental health team

  • tenancy relations officer or team

You should be able to find the team's contact details on your council website.

In London, you can report a rogue landlord or agent on the London Assembly website. Details are passed to your local council for investigation if you give permission.

Phone the council

Say you need help because your landlord is harassing you or because you're being threatened with illegal eviction.

Make a note of:

  • who you speak to

  • what you discuss

  • the time and date

  • the number you've called

  • what your next steps should be

Use an online form to contact the council

Some councils only let you contact them with an online form.

Make sure you mention:

  • your landlord’s actions

  • what specific help you want

  • why you’re at risk of illegal eviction or harassment

  • how often and when the harassment has happened

Keep a record of the date and time you sent the form and any reference number you get.

Use our template

Copy and paste the words into an email to your council.

Put 'I'm at risk of illegal eviction' in the email title.

I am at risk of illegal eviction.

I’m asking for urgent help to stop my landlord harassing me.

My landlord is name and contact details of your landlord or letting agent

My landlord is harassing me by give examples of what is happening and when.

Harassment and illegal eviction are covered by the Protection from Eviction Act 1977.

Your name, phone number and email

You can also download a copy of this template to complete later:

Houses in multiple occupation (HMOs)

Make sure you tell your council if you live in an HMO.

Most HMOs must be licensed by the council. Councils can enforce HMO licensing rules.

Landlord harassment breaks HMO licensing rules. They could lose their HMO licence.

If you struggle to get through to your council

It can be hard to get through to your council. Keep trying.

It is a good idea to:

  • try different numbers on your council website

  • call your council at different times of the day

  • get in touch with your local councillor

  • send follow up emails

  • contact your local MP

If you're facing homelessness

Contact your council's homeless team if harassment is so bad that you cannot stay in or return to your home.

How to contact your council's homeless team

What is your location?

Need more templates?

What do you want to tell your landlord or letting agent?

Last updated: 30 May 2022

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