Speak to a Shelter adviser
Call Shelter’s free advice helpline on 0808 800 4444
8am – 8pm on weekdays and 9am – 5pm on weekends, 365 days a year
Our expert advisers will:
- check if you have a right to emergency housing from the council
- look at other emergency options for you
- tell you about local services that may help further
How to get into a hostel or nightshelter
You'll need a referral to get into many hostels and nightshelters (especially in London). This means an agency will need to contact the hostel on your behalf.
Some hostels and nightshelters will let you call them yourself or turn up in person. This is called self-referral.
If you're offered a space in a 'direct access' hostel you can usually move in straight away. Some hostels run a waiting list.
Search for a hostel
Look for hostels or nightshelters on the Homeless Link site and find out how you can be referred.
Other emergency housing options
Find out about different emergency housing options if you're homeless and on the streets. You can also find out how much hostels and other options will cost.
Get practical help
Find out about other practical help you can get while on the streets, including where to get the following:
- hot meals
Last updated - 06 Sep 2017
If you need to talk to someone, we’ll do our best to help