This guide covers how to check your client's benefit statements and understand:

• what the statements mean

• how much benefit the claimant is getting

• the different elements that make up a payment of universal credit

• how these elements are adjusted by any children or adults living with your client

• why any deductions are being made

It is designed to help clients who are already claiming universal credit. If your clients need advice on how to start a new claim then they can read more about how to claim universal credit on the Shelter website.

Further benefits advice

Your clients can find out more about where to get benefits advice on Shelter's website.

Advice services for professionals

Professionals can consult with benefits advisers at the Child Poverty Action Group's Advice line for advisers which can provide advice for advisers over telephone and email.

Shelter's Expert Housing Advice Service provides specialist help to voluntary organisations and local authorities on housing matters. This can include advice on universal credit's housing element and housing benefit.