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Housing options elearning

Learn about housing options for different groups, social housing allocations and more with free elearning courses from Shelter.

Online housing options training available now

Get an introduction to the basics or develop your understanding of the tricky bits.

Each course takes 10 to 60 minutes to complete, so you can learn at a pace that suits you.

Who can access Shelter elearning?

You can access most of our elearning for free if you work for an eligible organisation.

Thank you to the Ministry of Housing, Communities and Local Government for funding these courses. Find out how our work is funded.

If you don't qualify, you can still access our paid courses.

Find out if you qualify for free training

Entry (Level 1)

You don't need any prior knowledge for these courses.

Online elearning and webinars, available free to eligible organisations only.

Funded by the UK Government's Ministry of Housing, Communities and Local Government.

Housing options for young people

Housing options for young people

Get an overview of housing options available for young people.

What this session covers

This recorded session includes:

  • reasons why young people may be in housing need

  • most common housing options available for young people

Who this session is for

Local authority housing options staff including housing officers, homelessness officers and homeless prevention staff who are required to give advice on housing options enquiries.

Also suitable for voluntary agency advisers who provide housing advice and support.

Length: 20 minutes

Level: Entry (Level 1)

Topic: Housing options

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Introduction to housing law for beginners

Introduction to housing law for beginners

Get an overview of housing legislation and how it works.

What this session covers

This recorded session includes:

  • key primary and secondary legislation

  • commencement orders and transitional provisions

  • using references and abbreviations

  • what is statutory and non-statutory guidance

Who this session is for

You might be new to your role or new to this topic. This session doesn't require any prior knowledge.

Maybe you work for a local authority or as a housing or generalist adviser. This session is also suitable if you don't specialise in housing but need to know the basics.

Length: 40 minutes

Level: Entry (Level 1)

Topic: Housing options

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Management transfers

Management transfers

Learn when a council or housing association could move a tenant urgently through a management transfer.

What this session covers

This recorded session includes:

  • what is a management transfer

  • when a management transfer is used

Who this session is for

You might be new to your role or new to this topic. This session doesn't require any prior knowledge.

Maybe you work for a local authority or as a housing or generalist adviser. This session is also suitable if you don't specialise in housing but need to know the basics.

Length: 10 minutes

Level: Entry (Level 1)

Topic: Housing options

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Social housing allocations

Social housing allocations

Learn how social housing is allocated in England.

What this session covers

This elearning course includes:

  • what an allocation of social housing is

  • who qualifies for social housing waiting lists

  • how preference in social housing allocation works

Who this session is for

You might be new to your role or new to this topic. This session doesn't require any prior knowledge.

Maybe you work for a local authority or as a housing or generalist adviser. This session is also suitable if you don't specialise in housing but need to know the basics.

Length: 40 minutes

Level: Entry (Level 1)

Topic: Housing options

CPD points: 0.5

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Tenancy exchanges and mutual exchanges

Tenancy exchanges and mutual exchanges

Get an introduction to tenancy exchanges and when a tenant can swap their tenancy.

What this session covers

This recorded session includes:

  • what is a mutual exchange

  • who can exchange their tenancy

  • how exchanging a tenancy can affect a tenant's housing status

  • when a landlord can refuse an exchange

Who this session is for

You might be new to your role or new to this topic. This session doesn't require any prior knowledge.

Maybe you work for a local authority or as a housing or generalist adviser. This session is also suitable if you don't specialise in housing but need to know the basics.

Length: 15 minutes

Level: Entry (Level 1)

Topic: Housing options

Join now

Tenancy transfers

Tenancy transfers

Learn about tenancy transfers and when a tenant can apply for a transfer.

What this session covers

This recorded session includes:

  • what is a tenancy transfer

  • who can apply for a tenancy transfer

  • how a tenant can apply for a tenancy transfer

Who this session is for

You might be new to your role or new to this topic. This session doesn't require any prior knowledge.

Maybe you work for a local authority or as a housing or generalist adviser. This session is also suitable if you don't specialise in housing but need to know the basics.

Length: 15 minutes

Level: Entry (Level 1)

Topic: Housing options

Join now

Useful resources for housing advisers

Useful resources for housing advisers

Identify key resources to help you provide effective housing and homelessness advice.

What this session covers

This recorded session includes:

  • how to use legislation

  • how to use statutory and non-statutory guidance

  • how to use government local authority policies and procedures

  • where you can get practical advice, including Shelter resources

Who this session is for

You might be new to your role or new to this topic. This session doesn't require any prior knowledge.

Maybe you work for a local authority or as a housing or generalist adviser. This session is also suitable if you don't specialise in housing but need to know the basics.

Length: 45 minutes

Level: Entry (Level 1)

Topic: Professional skills

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What is a mortgage?

What is a mortgage?

Get an introduction to the most common types of mortgage.

What this session covers

This recorded session includes:

  • what a mortgage is

  • what capital repayment and interest only mortgages are

  • the difference between a buy-to-let mortgage and a residential mortgage

Who this session is for

You might be new to your role or new to this topic. This session doesn't require any prior knowledge.

Maybe you work for a local authority or as a housing or generalist adviser. This session is also suitable if you don't specialise in housing but need to know the basics.

Length: 10 minutes

Level: Entry (Level 1)

Topic: Housing options

Join now

Fundamental (Level 2)

You'll need some prior knowledge for these courses.

Online elearning and webinars, available free to eligible organisations only.

Funded by the UK Government's Ministry of Housing, Communities and Local Government.

Community care and housing

Community care and housing

Learn the principles that apply to an assessment under the Care Act.

What this session covers

This elearning session includes:

  • an overview of community care and housing

  • assessments under the Care Act

Who this session is for

You'll need some prior knowledge of the Care Act and homeless application process.

You're in a role where you advise people on housing options queries or provide housing advise or support. You might work as an adviser, solicitor or for local authority in housing or homelessness.

Length: 40 minutes

Level: Fundamental (Level 2)

Topic: Housing options, Health and multiple and complex needs

CPD points: 0.5

Join now

This course is also available as a paid course at Introductory - Level 3 as Introduction to community care and housing.

Housing rights for ex-offenders

Housing rights for ex-offenders

Get an overview of the housing options for people who have been in prison and common problems they might face.

What this session covers

This elearning course includes:

  • what are the main housing options for ex-offenders

  • what to consider when helping an ex-offender make a homeless application

  • how to deal with the difficulties ex-offenders might face in accessing private rented accommodation

  • how to address the barriers faced by ex-offenders in accessing social housing

Who this session is for

You're in a role where you advise people on housing and homelessness issues, or where you encounter enquiries about this topic.

You might work in housing options for a local authority, be a housing caseworker for a voluntary agency, or work with people who have been in prison.

Length: 60 minutes 

Level: Fundamental (Level 2)

Topic: Housing options

CPD points: 1

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Housing rights for students

Housing rights for students

Get an overview of the housing rights of students and the common problems they might face.

What this session covers

This elearning course includes:

  • the rights of students in different housing situations

  • what are the legal obligations of a guarantor

  • when a property is a House of Multiple Occupation (HMO) and what this means

Who this session is for

You're in a role where you advise people on housing and homelessness issues, or where you encounter enquiries about this topic.

You might work in housing options for a local authority or be a housing caseworker for a voluntary agency.

Length: 60 minutes

Level: Fundamental (Level 2)

Topic: Housing options

CPD points: 1

Join now

Renting rights of non-tenant spouses or civil partners

Renting rights of non-tenant spouses or civil partners

Get an overview of the options available to a non-tenant spouse or civil partner if they remain in a property following the tenant’s departure.

What this session covers

This recorded session includes:

  • relevant legislation for spouses or civil partners of a sole tenant

  • rights of occupation for spouses or civil partners in rented properties

  • short-term and long-term occupation options

  • barriers and difficulties with the tenancy

Who this session is for

You might be an adviser or work for a local authority in housing or homelessness.

Length: 20 minutes

Level: Fundamental (Level 2)

Topic: Housing options

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Students and housing

Students and housing

Learn how a landlord or tenant can end a tenancy agreement in student housing.

What this session covers

This recorded session includes: 

  • ending a tenancy in halls of residence

  • ending a tenancy when a student lives with a resident landlord

  • ending a tenancy when a student lives in private rented accommodation

  • how to change a joint tenancy into a sole tenancy

Who this session is for

You're in a role where you advise people on housing and homelessness issues, or where you encounter enquiries about this topic. You'll need some prior knowledge of the possession process and security of tenure for this session.

You might work in housing options for a local authority or be a housing caseworker for a voluntary agency.

Length: 40 minutes 

Level: Fundamental (Level 2)

Topic: Housing options

Join now

The Ukraine Visa Schemes: information for housing workers

The Ukraine Visa Schemes: information for housing workers

Get an overview of the special visa schemes for people affected by the war in Ukraine.

What this session covers

This recorded session includes: 

  • what are the three Ukraine visa schemes

  • who is eligible for housing assistance under the schemes

  • what are local authority homelessness responsibilities under the Homes for Ukraine scheme

Please note: this session does not provide specialist immigration advice or information on how to apply for a visa.

Who this session is for

You're in a role where you advise people on housing and homelessness issues, or where you encounter enquiries about this topic. You'll need some prior knowledge of the homelessness application process and local authority duties for this session.

You might work in housing options for a local authority or be a housing caseworker for a voluntary agency.

Length: 45 minutes 

Level: Fundamental (Level 2)

Topic: Housing options

Join now

Introductory (Level 3)

You'll find it useful to have some prior knowledge for these courses.

Webinars, elearning and in person training to develop your understanding.

Available to book and buy now.

Introduction to community care and housing

Introduction to community care and housing

Learn the principles that apply to an assessment under the Care Act.

What this session covers

This elearning session includes:

  • an overview of community care and housing

  • assessments under the Care Act

Who this session is for

You'll need some prior knowledge of the Care Act and homeless application process.

You're in a role where you advise people on housing options queries or provide housing advise or support. You might work as an adviser, solicitor or for local authority in housing or homelessness.

Rate: £30+VAT per person

Length: 40 minutes

Level: Introductory (Level 3)

Topic: Housing options, Health and multiple and complex needs

CPD points: 0.5

Join now

This course is also available and free to eligible organisations at Fundamental - Level 2 as Community care and housing.

Continuing Professional Development

Gain points towards your professional development from the CPD Certification Service with Shelter training and events.

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