Phased reopening of Shelter England shops

In line with government guidelines, we are now gradually reopening our Shelter shops.

We’re looking forward to welcoming all our customers and donors back in store to help us raise vital funds to support those facing urgent housing issues during the coronavirus (COVID-19) pandemic.

Right now, we need your support to defend everyone’s right to a safe home more than ever – so if you are able, please do bring any donations you have to our open shops. To make this easy, we’ll be reserving the hours of 9–10am and 4 –5pm each day for donation drop offs only.

Thank you for your continued support and patience at this time.

If your local Shelter shop remains closed, you can still shop with us online at www.shelter.org.uk/chocolate. Selling of our clothes through eBay is currently paused.

Safety is our biggest priority for our staff, volunteers, donors, and customers, and therefore we have implemented the following changes:

Increased cleaning

All shop staff and volunteers have been equipped with gloves, masks, disposable aprons, facial tissues, and face visors to make sure that we maintain the highest level of hygiene at this time. We’ve implemented a perspex counter guard on all tills and a hand sanitiser station will be available at entry for all customers who enter our shops.

All shops will adhere to social distancing

Our shops will limit the number of customers allowed inside at one time and we’ll have signage ensuring that shoppers always keep two metres apart from each other. All frequently touched surfaces will be cleaned regularly throughout the day.

Stock is quarantined for 72 hours and all clothes steamed

Ahead of reaching the shop floor, all our stock is quarantined for 72 hours and all clothes are steamed.

A new limit of £45 for contactless payments

We’ve rolled out a new, higher limit of £45 for contactless card payments.

Electronic receipts and an extended returns policy

Our changing rooms remain closed, but we have extended our returns policy. We’re also offering electronic receipts in all shops to help reduce contact.

Opening hours may change but our online shop is open 24 hours a day

To allow our staff to safely travel to work, our opening hours may change slightly, and this will vary from shop to shop. If your local Shelter shop remains closed, you can still shop with us online at www.shelter.org.uk/chocolate.

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