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Our emergency helpline

Opening times: Monday to Friday, 8am - 6pm | Closed bank holidays

Call the helpline if you:

  • are homeless

  • have nowhere to stay tonight

  • are worried about losing your home in the next two months

  • are at risk of harm or abuse

We use an interpreter service. When you call, tell your adviser if you want to use an interpreter.

Our helpline only gives advice on English housing law. Try Shelter Scotland or Shelter Cymru if you need advice for these areas.


0808 800 4444

  • our helpline is free

  • it is useful to have documents ready before you call, like your tenancy agreement or relevant letters or messages

Keep trying if you can't get through. We're busy but we're here to help.

Other ways to use the helpline

Relay UK helps deaf, speech impaired and hearing people talk over the phone using the relay service. You can connect with a smartphone, tablet or computer.

You only pay your normal call charges.

Advice that helped other people

Looking for something else? See all of our housing advice