Our free helpline

You can talk to an expert housing adviser if you're in urgent need of housing advice.

You should use this line if:

  • You have nowhere to sleep, or might be homeless soon

  • You have somewhere to sleep, but nowhere to call home

  • You are/could be at risk of harm

Our helpline is open every single day of the year:

  • 8am - 8pm on weekdays

  • 9am - 5pm on weekends

What to expect

Having relevant documents (tenancy agreements, council letters etc.) to hand will help us deal with your problem. When you do call, we'll ask you to explain what’s going on – and these documents can help us understand the situation. Having a pen and paper can also be helpful.

If our service is closed or you can’t get through

You could find the information you need in our housing advice pages. You can also get help on non-urgent housing issues from our dedicated webchat team.

If you're struggling with any other problem, other services and organisations might be able to help.