Universal credit: How to claim


Universal credit advances: If you need help before your first payment

There's at least a 5 week wait for your first universal credit payment.

If you need money for basics like food, rent or fuel during this time, you could ask for a universal credit advance.

An advance is an interest free loan from the Department of Work and Pensions (DWP).

You pay it back through deductions from your monthly universal credit payments.

How to get an advance

You can either: 

  • apply online through your universal credit account
  • call the universal credit helpline on 0800 328 5644

The universal credit helpline is very busy due to the high number of claims since the coronavirus outbreak. It may be easier to apply online if you can.

Information you need to provide

You need to:

  • confirm your identity
  • explain why you need the advance
  • provide your bank account details

Good examples of why you may need an advance are for rent, food or important bills.

You will usually be asked about any other money you could use instead. For example, savings, final wages or redundancy pay.

How much to ask for

The most you can get is the same as your estimated first monthly payment.

You don't have to ask for the maximum amount. Remember you have to pay it back.

Think about: 

  • any other money coming in
  • essential payments over the next 5 weeks, such as rent and food

Only ask for what you need and can afford to pay back

Fabiola shares her experience of getting a universal credit advance and offers some advice if you're thinking of doing the same.

When you get the advance

You usually get a same day decision on a universal credit advance.

The money should be paid into your bank account within 3 working days.

Ask for a same day payment if it's an emergency. For example, if you need it for food.

Paying back an advance

Deductions are taken from your universal credit, usually over 12 months.

Ask how much the monthly deductions will be when you apply.

You can ask to delay repayments for up to 3 months if you can't afford them.

Find out about universal credit deductions for advances and other debts.

If you're refused an advance

You might be refused an advance. 

For example, if a work coach or universal credit helpline adviser decides you can manage financially until your first payment comes through.  

You can ask them to reconsider a decision but there's no formal right of appeal. 

Find out about other sources of emergency financial help.


Last updated 07 May 2020 | © Shelter

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