Skip to main content
Shelter Logo
England

Repairs in your council or housing association home

Who should do repairs?

Your landlord is responsible for most repairs in your home. For example:

  • gas, pipes and boilers

  • broken heating systems

  • water leaks

  • toilets, baths and sinks

  • roof, walls, windows and external doors

  • electrical wiring and any appliances your landlord provides

If you live in a flat, your landlord could also be responsible for:

  • shared areas like lifts and stairways

  • the structure and outside of the whole property

Look at your tenancy agreement to see what other repairs your landlord must do.

Health and safety in your home

Your landlord must make sure that your home is safe and free from any hazards.

It must be fit to live in for as long as you live there.

Councils and housing associations have 24 hours to fix an emergency hazard.

They must offer you temporary housing if they cannot make your home safe in time.

Serious damp and mould

Your council or housing association must investigate and fix serious damp and mould within legal timescales.

More on:

Preventing other hazards in your home

Your council or housing association must:

Your responsibilities

You need to:

  • tell your landlord about problems in your home

  • use extractor fans in the bathroom and kitchen if you have them

  • fix or pay for damage caused by you or your guests

  • carry out minor jobs such as replacing smoke alarm batteries and light bulbs

Your tenant handbook or tenancy agreement usually say what you have to do.

Home improvements

Your landlord does not usually have to make improvements to your home unless your health and safety is at risk.

But they may agree to let you make improvements yourself. You'll need to get their permission

Decorating your home

You're usually responsible for decorating your home.

Your landlord might have to redecorate if:

  • damp or disrepair damages your home

  • repair work causes damage

Ask your landlord to help with decorating costs if your home is in a poor state when you move in.

Furnishing your home

You usually need to provide your own:

  • carpets

  • furniture

  • domestic appliances

You're responsible for repairing or replacing them.

If you cannot afford furniture

Look for emergency grants, loans and money help.

You could apply for a budgeting advance or loan if you get benefits. This is a DWP loan that must be paid back through your benefits.

Last updated: 27 October 2025

Step 1 of 3
How helpful was this page?Select an option from 1 - Not helpful at all to 5 - Very helpful, with 1 - Not helpful at all being Not helpful at all and 5 - Very helpful being Very helpful