Repairs in your council or housing association home
Who should do repairs?
Your landlord is responsible for most repairs in your home. For example:
gas, pipes and boilers
broken heating systems
water leaks
toilets, baths and sinks
roof, walls, windows and external doors
electrical wiring and any appliances your landlord provides
If you live in a flat, your landlord could also be responsible for:
shared areas like lifts and stairways
the structure and outside of the whole property
Look at your tenancy agreement to see what other repairs your landlord must do.
Health and safety in your home
Your landlord must make sure that your home is safe and free from any hazards.
It must be fit to live in for as long as you live there.
Councils and housing associations have 24 hours to fix an emergency hazard.
They must offer you temporary housing if they cannot make your home safe in time.
Serious damp and mould
Your council or housing association must investigate and fix serious damp and mould within legal timescales.
More on:
Preventing other hazards in your home
Your council or housing association must:
arrange gas safety checks each year
provide smoke alarms on each floor of your home
deal with rats and other pest infestations caused by repair problems
Your responsibilities
You need to:
tell your landlord about problems in your home
use extractor fans in the bathroom and kitchen if you have them
fix or pay for damage caused by you or your guests
carry out minor jobs such as replacing smoke alarm batteries and light bulbs
Your tenant handbook or tenancy agreement usually say what you have to do.
Home improvements
Your landlord does not usually have to make improvements to your home unless your health and safety is at risk.
But they may agree to let you make improvements yourself. You'll need to get their permission
Decorating your home
You're usually responsible for decorating your home.
Your landlord might have to redecorate if:
damp or disrepair damages your home
repair work causes damage
Ask your landlord to help with decorating costs if your home is in a poor state when you move in.
Furnishing your home
You usually need to provide your own:
carpets
furniture
domestic appliances
You're responsible for repairing or replacing them.
If you cannot afford furniture
Look for emergency grants, loans and money help.
You could apply for a budgeting advance or loan if you get benefits. This is a DWP loan that must be paid back through your benefits.
Last updated: 27 October 2025

