Repairs in your council or housing association home
Who is responsible
Your council or housing association must do most repairs and make sure your home is safe.
Your landlord is responsible for most repairs. For example:
gas, pipes and boilers
broken heating systems
toilets, baths and sinks
roof, walls, windows and external doors
electrical wiring and any appliances your landlord provides
If you live in a flat, your landlord could also be responsible for:
shared areas like lifts and stairways
the structure and outside of the whole property
Look at your tenancy agreement to see what other repairs your landlord must do.
Health and safety
Your council or housing association must:
Your home should be fit to live in throughout the tenancy. It may not be fit to live in if there are problems such as:
broken windows, falling plaster, or dangerous stairs
very cold temperatures even if you have the heating on regularly
You need to:
tell your landlord about problems in your home
use extractor fans in the bathroom and kitchen if you have them
fix or pay for damage caused by you or your guests
carry out minor jobs such as replacing smoke alarm batteries and light bulbs
Your tenant handbook or tenancy agreement usually say what you have to do.
Your landlord does not usually have to make improvements to your home unless your health and safety is at risk.
But they may agree to let you make improvements yourself. You'll need to get their permission
Decorating your home
You're usually responsible for decorating your home.
Your landlord might have to redecorate if:
damp or disrepair damages your home
repair work causes damage
Ask your landlord to help with decorating costs if your home is in a poor state when you move in.
Furnishing your home
You usually need to provide your own:
You're responsible for repairing or replacing them.
If you cannot afford furnishings
You could apply for a:
Last updated: 26 November 2023