Poor conditions in council or housing association homes

If poor conditions in your home are putting your health at risk, report them to your landlord immediately.

Conditions that can affect your health or safety

It's important to deal with problems in your home such as:

Report poor conditions

You can report poor conditions in the same way as you report repair problems. Tell your landlord how your health or safety is affected.

You must allow your landlord or their contractor access to see what the problem is and what can be done about it. Allow a reasonable time for the work to be done.

Complain to environmental health

You can contact the environmental health department at your local council if the council or housing association landlord doesn't fix the problems,

An environmental health officer should inspect your home. They use the Housing Health and Safety Rating System to check if the conditions in your home are a risk to your health or safety.

Council tenants

Environmental health can send a report or informal notice to your housing office telling them what work needs to be done. 

It can't take formal enforcement action against the council.

Use your council's complaints procedure if the housing office won't do the work that's needed or doesn't pay attention to the environment health report.

Housing association tenants

Environmental health can take enforcement action against the housing association. They may order them to take action to tackle the problems in your home.

Use your housing association's complaints procedure if they don't do the work that's needed.

Complain to the Ombudsman

If making a complaint to your landlord isn't successful, consider complaining to the Ombudsman. You may also be able to take legal action against your landlord.

Still need advice?

Contact a Shelter adviser online or by phone.

Last updated 02 Mar 2018 | © Shelter

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