Welfare benefits overview
Get started with the welfare benefits system on our course for beginners.
Course summary
This course covers the main welfare benefits available, and the distinction between contributory, means tested and health tested benefits.
You’ll learn to recognise the distinction between different benefits, including the working age and pension age systems.
Course information
Level: Introductory (Level 3)
Live webinar
- Available for: Individuals, groups
- Duration: Two and a half hours
- CPD points: 2.5
Face to face training
- Available for: Groups
- Duration: One day
- CPD points: 6
Individual bookings
| Date | Duration and time | Delivery and location | Cost Eligibility and discounts | Book Booking guidance |
| Monday 25 November 2024 | Two and a half hours 9:30am – 12pm | Webinar | £100+VAT | £85+VAT | Book |
| Wednesday 11 December 2024 | Two and a half hours 2pm – 4:30pm | Webinar | £100+VAT | £85+VAT | Book |
| Wednesday 22 January 2025 | Two and a half hours 2pm – 4:30pm | Webinar | £100+VAT | £85+VAT | Book |
| Thursday 27 March 2025 | Two and a half hours 9:30am – 12pm | Webinar | £100+VAT | £85+VAT | Book |
| Tuesday 03 June 2025 | Two and a half hours 2pm – 4:30pm | Webinar | £100+VAT | £85+VAT | Book |
What this course covers
Face to face and webinar training includes:
an overview of the main benefits, and their qualifying criteria
the distinction between contributory, means tested and health tested benefits
the distinction between working age and pension age benefits
the relationship between universal credit and other benefits
At the end of this training, you'll be able to identify which claimants can claim which benefits.
Face to face training
Face to face training also covers:
the primary qualifying conditions and claimant groups for the various benefits
disability benefits
legacy benefits and universal credit
Who this training is for
You don’t need any prior benefits knowledge for this course.
You might work as an adviser, income officer, support worker or in another role supporting people with debt or welfare benefit related problems.
Continuing Professional Development
Gain points towards your professional development from the CPD Certification Service with Shelter training and events.
