Send donations to Shelter shops for free

As part of HSBC UK's partnership with Shelter, they're proudly sponsoring the sort and send service. Send donations to Shelter shops for free by dropping off your preloved items at any Yodel drop-off point.

Get your Freepost label

Having a clearout? You can send your unwanted items to our charity shops by using Shelter's free sort and send service.

All you need is some packaging to pack up your donations. It's easy, free and you'll be helping fight the housing emergency with every item you donate.

How to send your donations to Shelter

1. Find your nearest Yodel drop-off point

There are thousands of conveniently located drop-off points across the country. Most of them are in local convenience stores, so you won't need to go to a post office.

Find your nearest Yodel drop-off point

2. Pack up your donations

Each parcel can weigh up to 10kg and measure up to 60cm by 50cm by 50cm.

3. Generate a Freepost label

Complete this form to generate a Freepost label. You can either show the label barcode to a member of staff at the drop-off point or print the label at home.

Please add Gift Aid at this point if you're a UK taxpayer. There's no cost for you and we can claim an extra 25p for every £1 raised through sales of your donated items.

Get your Freepost label

4. Take your package to a drop-off point

Hand over your package and show your label barcode. That’s it!

Once we receive your items, we'll sort and sell them on our online shop or in our high street stores.

What you can donate

We would love to accept any of your preloved goods in excellent condition.

We're especially in need of:

any clothing and footwear in a resalable condition
premium quality branded or designer clothes and shoes – new or preloved
items of handmade clothing, in good resalable condition
any genre of books
jewellery – either modern or vintage
accessories – including bags, sunglasses, belts and hats
vinyl and laserdisc in working condition
good quality ceramic tableware

Please note: all clothing donations must be in excellent condition so they can be resold in our charity shops and online. This enables us to raise vital funds and support people at the sharp end of the housing emergency.

We can't accept:

CDs
DVDs
used bedding and blankets
underwear without its new tags
swimwear without new tags and hygiene strip
used towels
damaged items

For any furniture donations, we have many Shelter furniture shops that offer a free collection service. Use our house clearance service to find more information and how to submit a furniture collection form.

Sort and Send is sponsored by HSBC UK

HSBC UK is sponsoring our sort and send service to facilitate this easy way to donate by post.

Poor financial health and homelessness can often go hand in hand. This is why HSBC UK and Shelter are working together to support people to build financial resilience and help break the vicious circle of homelessness. HSBC UK continue to support Shelter Retail and in the last year, HSBC UK employees have donated good quality preloved items to raise over £13,000.

Your clearout can help fight the housing emergency

A woman holds her baby with a toddler in the background

Home is everything. It's our foundation and it's where we thrive. But our failed housing system means over 112,000 households are homeless in temporary accommodation – the highest number ever.

With your help, we'll campaign to reform private renting, demand more social homes and be there for anyone fighting housing injustice.

Got a question?

Take a look at our frequently asked questions and answers.

You can also get in touch by emailing shop_support_team@shelter.org.uk.

Learn more about our partnership with HSBC UK.