Why are you asking for 'designer' or 'high-quality' clothing?
The better or more desirable the item, the more money we can raise to support our work fighting the causes of homelessness. Then, the more people we can help!
Why can’t you give my items directly to people suffering from homelessness, or living on the streets?
We can help the greatest number of people in the long run by tackling the underlying causes of homelessness, and driving long-term change. We raise money by reselling items to fund our work, and at the same time our customers can buy a great item at a bargain price.
What size can my package be?
The maximum size we can accept is 60 x 50 x 50 centimetres, and no more than 10 kilograms in weight. The drop-off points will reject your parcel if it is bigger than this, so please split your parcel into smaller ones if necessary and print off additional labels.
Can I send more than one parcel?
Yes! Just download the number of labels you need. Each parcel needs a unique label.
Do the labels expire after a certain time?
You can use your postage labels for up to 28 days after generating them.
Can I post from anywhere in the UK, including Scotland and Wales?
Yes. This is a UK-wide scheme. There are nearly 8,000 Collect+ drop-off points across the country, and these are being added to all the time.
Do you have a collection service? I have some large items to donate, e.g. furniture
We have a furniture collection service that operates from our furniture stores only. Please see our shop finder for more details.
I’ve got a lot of items to donate, and my parcel is bigger than the maximum. What can I do?
Our maximum size for parcels is 60 x 50 x 50 centimetres, and under 10 kilograms in weight.
If your parcel is bigger than that, please split your donation into smaller packages and print off multiple labels. It won't cost you anything.
Unfortunately, oversize parcels won't reach us and will be rejected at the point of drop-off.
Can I drop off my Sort and Send parcel in a local Shelter shop?
No. If you use the sort and send label, parcels need to be dropped off at a Collect+ drop off point. Find your nearest Collect+ drop off point here.
However, you are welcome to drop off other donations as normal at your local Shelter shop. Find your nearest Shelter shop here.
Is there anything you can’t accept?
Yes, please don’t send us:
broken, dirty or damaged items
CDs or DVDs
bedlinen, duvets, pillows
knives of any sort
opened cosmetics, toiletries
adult or explicit material
This is not an exhaustive list. Please only donate items that are in good condition for resale.