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Send donations to Shelter shops for free

Drop off your pre-loved items at any Collect+ drop-off point.

Having a clearout? You can send your unwanted items to our charity shops by using Shelter’s free sort and send service.

All you need is some packaging to pack up your donations. It’s easy, free and you’ll be helping fight the housing emergency with every item you donate.

How to send your donations to Shelter

1. Find your nearest Collect+ drop-off point

There are thousands of conveniently located drop-off points across the country. Most of them are in local convenience stores, so you won’t need to go to a post office.

Find your nearest Collect+ drop-off point

2. Pack up your donations

Each parcel can weigh up to 10kg and measure up to 60cm by 50cm by 50cm.

3. Generate a Freepost label

Complete this form to generate a Freepost label. You can either show the label barcode to a member of staff at the drop-off point or print the label off at home.

Please add Gift Aid at this point if you’re a UK taxpayer. There’s no cost for you and we can claim an extra 25p for every £1 raised through sales of your donated items.

Get your Freepost label

4. Take your package to a drop-off point

Hand over your package and show your collection barcode. That’s it!

Once we receive your items, we'll sort and sell them on our online shop or in our high street stores.

What you can donate

We would love to accept any of your preloved goods in excellent condition.

We’re especially in need of:

  • any clothing and footwear in a resalable condition

  • premium quality branded or designer clothes and shoes, new or preloved

  • items of handmade clothing, in good resalable condition

  • any genre of books

  • jewellery: either modern or vintage

  • accessories: including bags, sunglasses, belts and hats

  • vinyl and laserdisc in working condition

  • good quality ceramic tableware

Please note: All clothing donations must be in excellent condition so they can be resold in our charity shops and online. This enables us to raise vital funds for those who need help from Shelter

We can’t accept:

  • CDs

  • DVDs

  • used bedding and blankets

  • underwear without its new tags

  • swimwear without new tags and hygiene strip

  • used towels

  • damaged items

For any furniture donations, we have many Shelter furniture shops that offer a free collection service. Use our house clearance service to find more information and how to submit a furniture collection form.

Do you have good quality ceramic tableware to donate?

We’re working together with Denby, who are offering a reward of up to £50 off Denby’s ceramics for those donating tableware to Shelter.

Find out how to donate your tableware and claim your reward on Denby’s website.

Your clear-out can help fight the housing emergency

A woman holds her baby with a toddler in the background

Home is everything. It's our foundation and it's where we thrive. But our failed housing system is denying 17.5 million of us the right to a safe home.

With your help, we'll reform private renting, demand more social homes, and be there for anyone fighting housing injustice.

Got a question?

Take a look at our frequently asked questions and answers.

If you can't find your answer, you can also get in touch by emailing