A Shelter helpline adviser on a call, wearing a headset

Donate now to help families facing homelessness

£30 could fund two webchats, giving expert digital advice for someone facing homelessness


The pandemic has plunged thousands into uncertainty 

But we can’t help them without your support

With more people than ever living in fear of losing their home, it’s crucial we keep services like our helpline, campaigns and up-to-date online advice running at full capacity – but we need your help.

Shocking levels of unemployment and economic hardship caused by coronavirus (COVID-19) mean the number of people at risk of homelessness is at a record high.

In the last three months, a new person has called our helpline every minute due to the uncertainty from this pandemic. This means our helpline is already under significant pressure.

At this critical stage in the pandemic, we desperately need your donations to ensure everyone who needs our vital services can access them.

Please support those struggling with bad housing and homelessness in the wake of coronavirus by donating today. We will use your gift where it’s needed most in the fight against homelessness.

For many, the real emergency is only just beginning

Right now, thousands of families face homelessness. Because of the pandemic, unemployment is the worst it’s been in five years, while 700,000 renters in arrears are falling deeper in debt by the day.

These numbers are frightening. When people call for help, we must answer.

With your support, we can be there for those who need help during this stressful time – both now and in the difficult months ahead.

Your donation of £15 today could pay for the life-changing webchat that saves a family from eviction, helps a single mum find temporary accommodation or empowers someone to take the first step back into employment.

Every call our helpline gets means a life is on the line

Since the pandemic began, our helpline has answered well over 26,000 calls from households in dire need of our support, guidance, and free legal advice.

Amy rang us on Christmas day. She’d been walking for hours in the cold, alone and unsure where she and her two-year-old son would sleep that night. Our helpline adviser Eleanor immediately helped her secure emergency accommodation in a hotel, ensuring she and her son had safe, warm beds for the night.

After four days in the hotel, the council found them a studio flat. Now, Amy is finally looking forward to a more stable future.

For people like Amy, in crisis, our helpline is a lifeline.

A donation of £20 could pay for a housing expert to answer one call to our emergency helpline

Please, donate whatever you can. Your support could help pay for the life-changing call that’s the difference between someone keeping their home and losing everything.

Donations won’t be restricted to any single project but will be used by Shelter wherever they’re most needed in our fight to end bad housing and homelessness.

Please donate to help more families like Amy's


Our vision

We strive every day to give people the help they need, and we campaign relentlessly to achieve our vision of a safe, secure, affordable home for everyone.

How we help

No one needs to face bad housing or homelessness alone. Last year over 5 million people turned to Shelter for advice.

How your money is spent

For every £1 you donate:

  • 79p is spent directly on helping people through advice, support, and campaigning

  • 21p is spent on fundraising

Pie chart shows that for every £1 you donate: 79p is spent directly on helping people through advice, support, and campaigning and 21p is spent on fundraising