Your donations make a difference

Your support will transform lives

This Christmas, Fiona and her son will wake up feeling unsafe

Fiona and her young son left their home in 2010, fleeing domestic abuse.

Things got worse when Fiona’s new landlord passed away and his family took the house, forcing her to move again. The flat was too small for her and her son, and the stressful living situation aggravated the mental health struggles she’d suffered with while in an abusive relationship.

With your support, Fiona can have the kind of Christmas we all look forward to

Unable to work and living on just £80 a week statutory sick pay, Fiona was forced to move into her 70-year-old mother’s one bedroom flat. Fiona had to share a bed with her teenage son, while her elderly mum slept on the sofa. This is when she contacted Shelter for support.

‘I just felt helpless,’ Fiona says. ‘I kept going down different routes and tried everything. I tried the council, every local estate agent. I felt very abandoned and like I had no choice.’

Fiona has been moved to temporary accommodation in an East London industrial estate where she awaits a permanent home. But she still needs Shelter’s help. There’s no street lighting and someone was stabbed and killed nearby, so she fears for her son’s safety. She feels she has a long struggle ahead of her.

But together, we can get Fiona and her son back to a good place.

Donate

Story image - Fiona
I loved Christmas as a kid and now, every year, I say to myself that this year was rubbish and next year is going to be great – but I’m still homeless.

Fiona

Our Vision

We strive every day to give people the help they need, and we campaign relentlessly to achieve our vision of a safe, secure, affordable home for everyone.

How we help

No-one needs to face bad housing or homelessness alone. Last year over 5 million people turned to Shelter for advice.

Phone advice

3,300

unique callers to our helpline each week

Our free national helpline is available 365 days a year and provides expert housing advice to anyone struggling with problems related to housing and homelessness.

Personal advice

61%

of people who sought help with their financial situation saw an improvement

We have advice centres up and down the country so people can get face-to-face support from one of our housing experts.

Online advice

4,000

people sought help through our live chat advice last year

Our website provides over 400 pages of advice on housing, homelessness and related issues - featuring videos, audio guides and other tools to help give straight-forward support. In 2015 we launched a live chat advice service, offering real-time online help from our trained advisers.

Today's donations

How your money is spent

For every £1 you donate, 79p goes towards helping people struggling with bad housing and homelessness.

>

79%

  • 79% spent on helping people through advice, support and campaigning  
  • 21% spent on fundraising