Your donations make a difference

No one plans on being homeless, especially at Christmas

Christmas should be a time for celebration, for being with family, sharing gifts, and being in the place you call home. But for thousands of people, instead of opening presents with their loved ones, they’ll be homeless.

Every four minutes, a household in England becomes homeless. At Shelter, our advisers work all year round to fight homelessness and bad housing. And when the worst happens, we’re there to help people without a home get back to a good place.

Homelessness in Britain isn’t just limited to those people who are unfortunate enough to be sleeping rough. That’s just the tip of the iceberg. Across the country, we’re also helping thousands of families who are living in temporary accommodation, which is often cold, dangerous, and far from any support.

Together, we can get people back to a good place

This country is in the midst of a housing emergency. It’s why we’re fighting for more rights for renters and asking the government to build more social housing. This Christmas – and all year round – we’re working to get people who are homeless back to a good place.

With your support we can help people without a home enjoy the kind of Christmas they used to look forward to. Please donate to Shelter today.


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Our Vision

We strive every day to give people the help they need, and we campaign relentlessly to achieve our vision of a safe, secure, affordable home for everyone.

How we help

No-one needs to face bad housing or homelessness alone. Last year over 5 million people turned to Shelter for advice.

Phone advice


unique callers to our helpline each week

Our free national helpline is available 365 days a year and provides expert housing advice to anyone struggling with problems related to housing and homelessness.

Personal advice


of people who sought help with their financial situation saw an improvement

We have advice centres up and down the country so people can get face-to-face support from one of our housing experts.

Online advice


people sought help through our live chat advice last year

Our website provides over 400 pages of advice on housing, homelessness and related issues - featuring videos, audio guides and other tools to help give straight-forward support. In 2015 we launched a live chat advice service, offering real-time online help from our trained advisers.

Today's donations

How your money is spent

For every £1 you donate, 79p goes towards helping people struggling with bad housing and homelessness.



  • 79% spent on helping people through advice, support and campaigning  
  • 21% spent on fundraising