Your donations make a difference

No one plans on being homeless, especially in the cold winter months

January is often a time for new starts. For celebrating, for making plans, and for setting yourself up for a happy new year. But for the 280,000 people in England who are currently homeless, it’s impossible to plan for the future.

No one plans on losing their home. But every four minutes, a household in England will become homeless. At Shelter, our advisers work all year round to fight homelessness and bad housing. And when the worst happens, we’re there to help people facing homelessness get back to a good place. Somewhere warm and safe, like they remember from when they were younger.

Homelessness in Britain isn’t just limited to those people unfortunate enough to be sleeping rough. It’s just the tip of the iceberg, so across the country, we’re also helping thousands of families who are living in temporary accommodation – which is often cold, dangerous, and far from any support.

Together, we can get people back to a good place

This winter – and all year round – our helpline staff, lawyers, and housing advisers are fighting every day to help all those struggling with homelessness. And behind the scenes, we’re busier than ever tackling the root causes of the housing emergency, campaigning hard to improve rights for renters and putting pressure on the government to build the social housing this country so desperately needs.

But we can only keep doing this with your support. Please donate to Shelter and help people get back to a good place.


Content image - Give 2019

Our Vision

We strive every day to give people the help they need, and we campaign relentlessly to achieve our vision of a safe, secure, affordable home for everyone.

How we help

No-one needs to face bad housing or homelessness alone. Last year over 5 million people turned to Shelter for advice.

Phone advice


unique callers to our helpline each week

Our free national helpline is available 365 days a year and provides expert housing advice to anyone struggling with problems related to housing and homelessness.

Personal advice


of people who sought help with their financial situation saw an improvement

We have advice centres up and down the country so people can get face-to-face support from one of our housing experts.

Online advice


people sought help through our live chat advice last year

Our website provides over 400 pages of advice on housing, homelessness and related issues - featuring videos, audio guides and other tools to help give straight-forward support. In 2015 we launched a live chat advice service, offering real-time online help from our trained advisers.

Today's donations

How your money is spent

For every £1 you donate, 79p goes towards helping people struggling with bad housing and homelessness.



  • 79% spent on helping people through advice, support and campaigning  
  • 21% spent on fundraising