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Ricardo just wants a happy Christmas with his new baby

When he was a kid, Ricardo loved Christmas. The excitement of Christmas morning and warm, happy memories with family are what he wants to pass on to his own children.

With a five-year-old daughter and a new baby due just weeks before Christmas, the holiday season should be something to look forward to. Instead Ricardo and his family will spend it homeless.

Ricardo and his family were evicted by their landlord. He only asked for some repairs – the boiler was broken, and they were left without heating and hot water. But instead they were forced to leave.

The council placed the family in a single room by a motorway. They don’t have access to a kitchen to make meals for themselves, so there’ll be no home-cooked dinner on Christmas day.

With your support we can help families like Ricardo’s get back to a good place

Without a car, the room’s remote location has left Ricardo and his family isolated. Ricardo lost his job when he couldn’t get to and from work and his daughter is unable to attend her school as it’s impossible to get there.

Now Ricardo’s heavily pregnant partner has started having panic attacks. He wishes he could protect his family from all of this. He’s terrified for their future.

Like you, we want to help get Ricardo’s family back to a good place – a place they can finally call home. Please donate to Shelter today.

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Being homeless often means you have to leave behind some of your most loved possessions. Unfortunately, Ricardo no longer has any of his childhood photos, so we've used an example image above. His story is true.

No one plans on losing their home, but every four minutes a household in England becomes homeless.

Our Vision

We strive every day to give people the help they need, and we campaign relentlessly to achieve our vision of a safe, secure, affordable home for everyone.

How we help

No-one needs to face bad housing or homelessness alone. Last year over 5 million people turned to Shelter for advice.

Phone advice

3,300

unique callers to our helpline each week

Our free national helpline is available 365 days a year and provides expert housing advice to anyone struggling with problems related to housing and homelessness.

Personal advice

61%

of people who sought help with their financial situation saw an improvement

We have advice centres up and down the country so people can get face-to-face support from one of our housing experts.

Online advice

4,000

people sought help through our live chat advice last year

Our website provides over 400 pages of advice on housing, homelessness and related issues - featuring videos, audio guides and other tools to help give straight-forward support. In 2015 we launched a live chat advice service, offering real-time online help from our trained advisers.

Today's donations

How your money is spent

For every £1 you donate, 79p goes towards helping people struggling with bad housing and homelessness.

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79%

  • 79% spent on helping people through advice, support and campaigning  
  • 21% spent on fundraising