Skills to establish effective next steps
Learn how to identify the appropriate next steps for your client's housing and homelessness situation.
Who can join this free webinar
This webinar is available free to eligible organisations only.
Funded by the UK Government's Ministry of Housing, Communities and Local Government.
Find out more about how our work is funded.
Course information
Level: Fundamental (Level 2)
Live webinar
- Available for: Individuals, groups
Live webinar
- Available for: Individuals, groups
- Duration: Ninety minutes
- CPD points: 1.5
Individual bookings
| Date | Duration and time | Delivery and location | Cost Eligibility and discounts | Book Booking guidance |
| Tuesday 23 June 2026 | Ninety minutes 2pm – 3:30pm | Webinar | Free if eligible | Fully booked |
| Thursday 25 June 2026 | Ninety minutes 10am – 11:30am | Webinar | Free if eligible | Book |
| Tuesday 30 June 2026 | Ninety minutes 10:30am – 12pm | Webinar | Free if eligible | Book |
| Tuesday 28 July 2026 | Ninety minutes 2pm – 3:30pm | Webinar | Free if eligible | Book |
| Tuesday 25 August 2026 | Ninety minutes 10am – 11:30am | Webinar | Free if eligible | Book |
| Tuesday 15 September 2026 | Ninety minutes 10:30am – 12pm | Webinar | Free if eligible | Book |
| Tuesday 22 September 2026 | Ninety minutes 2:30pm – 4pm | Webinar | Free if eligible | Book |
What this webinar covers
This course includes:
the Homelessness Code of Guidance and good practice
how to identify and agree next steps to support clients
how to recognise the urgency of a situation and identify the appropriate help required
how to reflect on interview and enquiry handling
Who this training is for
You might be new to your role or new to this topic. This course doesn't require any prior knowledge.
Maybe you work for a local authority or as a housing or generalist adviser. This course is also suitable if you don't specialise in housing but need to know the basics.
Continuing Professional Development
Gain points towards your professional development from the CPD Certification Service with Shelter training and events.
