Working with government

As a national campaigning and advice charity, our work with MPs, peers and their researchers to change housing law is an important part of solving our clients’ housing problems.

Our public affairs team provides briefings on legislative and policy issues for parliamentarians and researchers, as well as access to a wide range of information that helps elected representatives and their caseworkers deal with constituency queries.

News & briefings

72% of MPs say that housing is one of the top three problems raised by their constituents. (Source: Shelter survey)

Useful downloads, briefings and links:

  • Shelter Housing Databank

  • Tackling rogue landlords

  • Housing Insights for Communities

Help for MPs, peers and researchers

One in five MPs say that housing issues make up half of their constituency casework. (Source: Shelter survey)

The Shelter public affairs team can help you with any requests for information or briefings. We are just an email or telephone call away, whether you are looking for:

  • material for a speech

  • background information to help with casework

  • a briefing on a particular bill, amendment or policy issue

There is also a comprehensive online policy library, which you can search by subject. It includes responses we have made to government consultations and Select Committee inquiries.

We are happy to meet with you in Parliament to discuss Shelter’s work, specific policy areas or housing-related legislation as it arises. In addition, we can arrange visits to Shelter services in or near your constituency.

Help for constituents and caseworkers

Half of MPs agree that housing is the most common problem constituents bring to them. (Source: Shelter survey)

We provide help and advice directly to people with all kinds of housing problems. In addition to our free national helpline on 0808 800 4444 which constituents or caseworkers can use, we also have over 40 different advice centres and projects running across England.

Our online advice pages also offer a wide range of information, including:

  • easy tools which assess constituents’ housing rights and options

  • an advice services directory where local advice centres can be found

  • an email advice service offering a personal reply from an expert Shelter adviser

Contact us

Parliamentarians and their staff can contact Shelter’s public affairs team by email at or by telephone on 0344 515 1170.