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Service delivery

How we provide support to those who need it

Inspiring Change Manchester ended in 2022 after eight years. Find out more below or visit the Fulfilling Lives website.

Providing face-to-face support to those who need it most

ICM’s hub in Manchester’s Swan Buildings has been central to our work helping people with multiple and complex needs.

It’s where our Shelter-led engagement team were based, managing support programmes, dealing with referrals to third-party services and keeping track of our clients' journeys towards recovery.

Peer mentoring

Peer mentoring allows volunteers with lived experience of multiple and complex needs to help people with similar backgrounds.

Delivered by Community-Led Initiatives, our scheme gave participants the chance to build trusting and supportive relationships. This in turn allows them to build on their communication and interpersonal skills, and to make positive changes to their life and community.


Self Help Services (Big Life) deliver counselling services to clients who are struggling with mental health issues.

Education, training and employment

As part of our recovery programme, we create rewarding work and training opportunities that allow people to grow and develop. This was delivered by Back on Track.

Other key parts of the programme include:

Doing what I am doing now has given me the confidence to find my voice and speak my mind. It has and continues to change my life in ways I could have never imagined. Bring on the next chapter!

- Stu, GROW trainee

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