Banking and financial services
Bank account applications, information about how to choose a basic bank account, problems managing bank accounts, and how to complain.
Basic bank account applications
How to support someone to apply for a basic bank account, how to choose the right bank account, and what to do if the bank refuses to open an account.
Proof of ID and address to open a bank account
What documents someone needs to provide when applying for a bank account, and the options if they don't have the standard proof of identification and address.
How to deal with payment problems
How to manage and cancel payments from the account, access cash, and resolve problems arising from a joint bank account.
People who have difficulty managing a bank account
A person with a bank account could have difficulty managing their finances due to vulnerability, abuse, or imprisonment.
Fraud and compromised account security
A bank account holder could have problems with their account due to fraud, compromised banking security, or a lost or stolen debit card.
How to complain about a bank or lender
A customer can complain about their bank, financial services provider, or mortgage lender because of unfair treatment.