This page is targeted at housing professionals. Our main site is at www.shelter.org.uk

Courts and legal action

This content applies to England & Wales

The structure of the courts and legal proceedings, what steps need to be taken before pursuing court action, and the issues around costs and fees.

Court structure

Origins of the English legal system and the current court structure. Courts that hear different cases, judges that preside over them and who can represent the parties. 

Steps before court action and pre-action protocols

Necessary steps under the pre-action protocols before taking action, and factors to consider before going to court. 

Taking a case to court

The process of taking a case to a county court. Information about the Civil Procedure Rules (CPR), the process of starting a case, and allocation of a case to one of three 'tracks'. 

Court hearings

Practicalities involved in appearing in court. Information for advisers who are representing a client at a hearing. 

Costs of legal action

The costs of going to court and the financing choices that are available to people faced with a housing court case, usually in the county court. 

Civil legal aid scheme

Legal aid and public funding for civil cases in England and Wales. 

Equality Act 2010 rights and duties

This section describes the main provisions of the Equality Act 2010. 

Tenant complaints to HOS

Information about complaining to the Housing Ombudsman Service about a registered provider of social housing in England. 

Complaints to LGSCO about local authorities

Information about complaining to the Local Government and Social Care Ombudsman about injustice caused through maladministration in connection with a local authority. 

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