Complaints
Complaints about letting agents, social housing providers, local authorities and adult social care providers.
Complaints about letting agents
Common problems with letting agents and how a tenant can deal with them including contacting a redress scheme
Complaints against social housing providers
Complaining about a private registered provider of social housing (PRPSH) via their own complaint procedure and the powers of the social housing regulator.
Complaints to the Housing Ombudsman
The Housing Ombudsman Service deals with complaints from residents about registered providers of social housing, including local authorities and housing associations.
Complaints to the Local Government Ombudsman
The Local Government and Social Care Ombudsman can investigate complaints against local authorities and issue recommendations on how the authority should put things right.
Challenges to social services housing decisions
The ways in which an assessment or decision made by a local authority under the Children Acts can be challenged.