This page is targeted at housing professionals. Our main site is at www.shelter.org.uk

Housing options

This content applies to England

Information on different housing options and local authority allocations, including specific guidance for those with particular housing needs.

Coronavirus (COVID-19) and housing

Overview of¬†emergency measures introduced to deal with the impact of the coronavirus (COVID-19) pandemic on tenants, homeowners, and court proceedings. 

Accommodation options in an emergency

Options available to people who need accommodation urgently because they are homeless or about to become homeless. 

Renting from a local authority

Allocation of social housing by local authorities, qualifying and ineligible applicants, and duties during the application process. 

Renting from PRPSHs and housing associations

Housing options available from private registered providers of social housing (PRPSH), types of housing and tenancies, and complaints procedure. 

Regulation of social housing providers

Registered social housing providers in England are regulated by the Regulator of Social Housing. 

Complaints against social housing providers

Complaining about a private registered provider of social housing (PRPSH) via their own complaint procedure and the powers of the social housing regulator. 

Tenants private renting rights and options

People who are looking for private rented accommodation must know what the landlords can require from them and how to protect their rights. 

Tenant fees

Fees that landlords and letting agents can and cannot charge to tenants and other relevant persons. 

Tenancy deposits

Provisions regarding paying a deposit to secure rented accommodation and recovering the deposit at the end of the tenancy. 

Agency services, charges and regulation

Services provided by accommodation agencies, the rules governing the services that agencies can charge for and the way fees must be publicised. 

Complaints about letting agents

Common problems with letting agents and how a tenant can deal with them including contacting a redress scheme 

Housing options for people experiencing domestic violence

Housing options for people who have to leave home because of violence, abuse or threatening behaviour. 

Young people and care leavers housing rights

Housing rights and options of young people and care leavers, including the duties of local authorities towards them. 

Asylum seekers housing and support rights

Housing and support rights for asylum seekers who have applied to remain in the UK and are awaiting a decision, or who have received a decision. 

Help for people from abroad

Duties and powers that a local authority might have towards applicants who are ineligible for homelessness assistance. 

Housing with care and support

Options to remain at home or move to more suitable accommodation for people who need care or support, primarily older and disabled adults. 

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