Discretionary housing payments

A discretionary housing payment (DHP) or crisis and resilience fund (CRF) housing payment is a payment from a local authority to provide financial support to help a claimant with rent or housing costs.

The payments are known as crisis and resilience fund housing payments from 1 April 2026. Until this date they were known as discretionary housing payments and local authorities might still use this term. Authorities can continue to use old DHP application routes.[1]

Discretionary housing payments are part of the broader crisis and resilience fund local authorities can give out to support low income households and provide resilience services to help with managing financial shocks.

A claimant does not need to pay back a discretionary housing payment.

Awards are discretionary and there is a fixed annual budget that the authority cannot exceed.

Housing payment guidance for local authorities

The DWP Crisis and Resilience Fund: Guidance for local authorities in England (1 April 2026 to 31 March 2029) advises local authorities on the operation of the scheme.

A local authority can award a discretionary housing payment if the claimant:[2]

• is entitled to housing benefit (HB) or the housing costs element of universal credit (UC)

• needs further help with housing costs

A claimant cannot get a housing payment before their first HB or UC payment.

Where a claimant is not eligible for a discretionary housing payment, the claimant may still be able to access other elements of the crisis and resilience fund which may be able to contribute to housing costs. The CRF Guidance gives an example of a claimant who does not qualify for UC being awarded a one-off crisis payment towards their current rent arrears.[3]

A discretionary housing payment can be made where a claimant's universal credit would have included an amount for housing costs but they are in exempt or temporary accommodation.[4]

Where a universal credit claimant's housing costs are paid by a managed payment to their landlord they can still apply for a discretionary housing payment.[5] Some authorities may require the claimant to remove the managed payment before they accept a housing costs claim. If the managed payment is removed, the claimant will need to pay rent directly to their landlord.

Find out more about universal credit.

Authorities can use discretionary housing payments to support claimants affected by:[6]

• the benefit cap

• the bedroom tax

• reductions in local housing allowance

Local authorities usually award a discretionary housing payment where there is a shortfall between the claimant's rent and the housing benefit payable.

Authorities might also award a discretionary housing payment to pay:

• rent in advance or a deposit if the claimant needs to move to another property[7]

• rent arrears

A discretionary housing payment cannot pay for rent arrears if the claimant already received a payment of benefit for that rent.[8]

A local authority cannot award a housing payment to pay for some elements of rent and shortfalls, including:[9]

• increases in rent due to outstanding rent arrears

• sanctions, reductions and suspensions of benefit

• shortfalls caused by the recovery of an overpayment

• the shortfall between council tax support and council tax liability

• ineligible service charges

Ineligible service charges are service charges included in rent that are ineligible for housing benefit or the housing element of universal credit. Find out more about service charges and universal credit.

Each local authority decides how their application process will work.

A claimant should contact their council to apply. Shelter's advice for the public incudes a tool to find details of a local authority's housing payment team.

The claimant should tell the authority why they need help and if they are at risk of homelessness. They should give details of what caused the problem, for example the bedroom tax or a rent shortfall.

The claimant must provide information the authority needs to make a decision, including details of income, capital and expenditure.

The claimant might need to provide bank statements to support their application if they have a bank account. Find out more about how to open and manage a bank account.

Income from disability benefits

A local authority must consider the purpose of disability-related benefits and whether the claimant has committed the money to liabilities associated with disability.[10]

A claimant can receive a discretionary housing payment award of up to the amount of housing benefit or housing costs in universal credit they are eligible for.[11] In practice, they are unlikely to receive more than any shortfall and might receive some of what they need.

A local authority can award a one-off lump sum to cover rent in advance or a tenancy deposit, or in other cases where the award is not an ongoing cost.[12]

The authority must deduct the amount of any benefit already paid towards housing costs when calculating the amount of a discretionary housing payment.[13]

Authorities can backdate awards for any period where HB or UC housing costs element was payable.[14]

Length of a housing payment

A local authority decides the start and end dates of a discretionary housing payment on a case-by-case basis.

Most discretionary housing payments are usually only paid for a limited period. A local authority might pay a housing payment weekly, fortnightly or monthly. They might make a one-off payment.

A local authority has the discretion to make an award on a long-term or indefinite basis. For example, when an authority awards a housing payment to a disabled claimant living in adapted accommodation.[15]

The local authority must inform the claimant of the discretionary housing payment decision in writing or electronically as soon as practicable.[16]

The decision should include explanations and any reasons for non-payment.

Asking for a review of a decision

A claimant can ask the local authority to review a housing payment decision if they think it is unfair.

The authority should have a review process and notify the claimant of the outcome of the review in writing as soon as practicable. The authority should outline the reasons for their decision. [17]

A claimant can challenge a housing payment decision by judicial review. The claimant could make a complaint to the Local Government and Social Care Ombudsman if there is an allegation of maladministration.

Repeat applications

A claimant can make another application for a housing payment.

They should make the authority aware of any new supporting information, for example updated financial information or medical evidence.

In most cases, a DHP award is a short term payment to give someone time to make changes. This could include getting budgeting and financial advice. Find out more about where to get debt and money advice.

A specialist benefits adviser can discuss if there any benefits someone is eligible to claim to maximise their income. Find out more about where to get advice about benefits and grants.