Fees a landlord or agent can lawfully charge
Permitted payments that landlords and agents can lawfully charge tenants or licensees.
Cap on permitted payments
Most permitted payments are subject to a cap. Any part of a charge that exceeds the permitted amount is a prohibited payment.
From 1 June 2020 the rules apply to the following agreements in the private rented sector:
licences to occupy accommodation
agreements with resident landlords
student lettings provided by specified educational institutions
Tenants in houses in multiple occupation are also covered.
The payment of rent is a permitted payment.
The practice of charging higher rent at the beginning or during the tenancy to compensate for the loss of income through fees is unlawful. This is referred to as 'front loading'. Any amount gained as a result of 'front loading' is a prohibited payment.
Within the first year of a tenancy a landlord or agent cannot reduce the level of rent unless:
it is agreed with the relevant person after the tenancy or licence has begun
there is a rent review clause in the agreement that allows for both an increase or decrease in the rent
A rent increase during the first year that is not followed by a period when the rent is lower is not outlawed.
Front loading: an example
For a 12 month fixed-term tenancy where the contractual rent starts off at £1,500 for the first three months, that is reduced to £1,250 for the next three months, and further reduced to £1,000 for the last six months, there is a prohibited payment of £1,500 during the first three months (3 x £500) plus a further £750 (3 x £250) for the second 3 months, making a total prohibited payment of £2,250. It would be lawful for the rent to start off at £1,000 and rise to £1,500 for each of the last three months of the tenancy.
The payment of a tenancy deposit is a permitted payment
The amount of a tenancy deposit is capped at:
five weeks’ rent, where the total annual rent is less than £50,000
six weeks’ rent, where the total annual rent is £50,000 or more
Any amount over and above the capped amount is a prohibited payment.
Where there is a joint tenancy, the cap relates to the total weekly rent for the tenancy. A landlord cannot ask for a tenancy deposit equivalent to five or six weeks’ rent from each of the joint tenants.
A holding deposit is a sum of money paid to a landlord or agent to reserve accommodation prior to the signing of a tenancy or licence agreement. This can, for example, allow a landlord to obtain references and carry out credit checks on a prospective tenant.
A holding deposit is capped at the equivalent of one week’s rent. Any amount over and above the capped amount is a prohibited payment.
Where there is a joint tenancy the cap relates to the total weekly rent for the tenancy. A landlord cannot ask for a holding deposit equivalent to one week’s rent from each of the joint tenants.
Landlords and agents can only accept one holding deposit for a property at any one time. Any holding deposit paid previously has to be returned, unless they can lawfully retain it under the terms of Schedule 2 of the Tenant Fees Act 2019.
Deadline for agreement
A deadline for agreement means that a landlord should enter into the tenancy or licence agreement within 15 days from the date on which the holding deposit was received.
A landlord and prospective occupier can agree a shorter or longer deadline in writing.
Return of holding deposit
The holding deposit must normally be repaid in full within seven days of the date of the:
tenancy or licence agreement is entered into
landlord deciding not to grant the tenancy or licence
expiry of the ‘deadline for agreement’ and the landlord and tenant/licensee do not enter into an agreement
Where the person who paid the holding deposit agrees and the tenancy or licence is entered into, the landlord may repay the deposit by paying it towards the first payment of rent or the tenancy deposit.
If the holding deposit is applied to the tenancy deposit for an assured shorthold tenancy, for the purposes of the deposit protection requirements that money is treated as being received on the date of the tenancy agreement.
The holding deposit must also be returned where the landlord or agent either: 
imposes a requirement on the tenant, licensee or another relevant person to make a prohibited payment
behaves in an unreasonable way towards the tenant or another relevant person, such that it would be unreasonable to expect the tenant to enter into the agreement
Exceptions to return of holding deposit
A landlord or agent can retain a holding deposit only where a prospective tenant or licensee:
does not have the right to rent and prior to accepting the deposit, the landlord or agent did not know and could not reasonably have been expected to know that
provides false or misleading information that was relevant to the landlord granting a tenancy or licence, for example a prospective tenant lied about their income
notifies the landlord or agent before the ‘deadline for agreement’ that they have decided not to enter into the agreement
fails to take all reasonable steps to enter into the agreement before the ‘deadline for agreement’ and the landlord or agent has taken all reasonable steps
If a tenant or licensee has provided factually correct information, but their references are considered unsatisfactory, they are entitled to a full refund.
Where the landlord or agent is permitted to retain the holding deposit, they must set out in writing why it is retained within seven days of:
deciding not to grant the tenancy or license if this is before the ‘deadline for agreement’ or
the ‘deadline for agreement’ passing
If this is not done the holding deposit must be returned in full.
If the holding deposit is not returned, the tenant, licensee or another relevant person can take action to recover the money.
Default fees and damages
A default fee is only permitted where this is allowed for in the tenancy agreement and relates to either the loss of a key or other security device giving access to the accommodation, or late payment of rent.
The landlord or agent can charge for damages for a breach of a tenancy or licence agreement, or of an agreement between a letting agent and a relevant person. This allows for damages to be deducted from a tenancy deposit or claimed via court action, for example to cover the cost of repairs caused by the tenant’s action.
Replacement of key or security device
The fee must not exceed the reasonable cost of replacing a key or other security device. The landlord must provide written evidence to the tenant of the cost of replacement. Any amount above the reasonable cost is a prohibited payment.
There might be situations where the reasonable cost could be more than just replacing the key. For example, if the key when lost was on a key ring with the property address on it, it might include the cost of replacing the lock.
Rent must be outstanding for 14 days or more before a fee can be charged.
The fee cannot be more than three per cent above the Bank of England’s base rate to the amount of rent that remains unpaid at the end of that day.
See Tenant Fees Act 2019: guidance for more information.
The Consumer Rights Act 2015 requires that any term of a tenancy is ‘fair’, as such fixed penalty charges or disproportionately high sums for contractor’s work are likely to be unfair and unenforceable.
Changes to tenancy
A payment in respect of the ‘variation, assignment or novation of a tenancy’ at the tenant or licensee’s request is a permitted payment.
This could, for example, include agreeing to a tenant’s or licensee’s request to keep a pet, take in a lodger or assign a tenancy following a relationship breakdown.
Novation occurs where all the parties consent to creating a new agreement. This could happen, for example, where one joint tenant wishes to leave and the landlord agrees for them to find someone to ‘take over’. If all joint tenants (including the leaving tenant) and the landlord agree, a new contract could be created and the original joint tenancy would be in effect surrendered by operation of law.
The fee is capped. Charging more than £50 for each change requested is not permitted, unless the reasonable costs are greater.
A landlord or agent can charge a fee if the occupier asks to surrender their tenancy or licence.
The fee charged must not exceed:
the loss incurred by the landlord, for example, any loss in rental income
the reasonable costs of the agent, such as marketing costs
Other allowable payments
A landlord or agent can charge for utilities, TV licence, council tax and communication services, where payment is to be made to the landlord under the tenancy agreement.
Communication services means telephone landlines, broadband and cable/satellite TV. It should also be noted that other legislation prohibits landlords overcharging tenants for the provision of utilities.
A landlord or agent cannot require for payments to be made to a third party, unless the payment is for utilities, TV licence, council tax or communication services.
An agent is permitted to charge fees for services if they are not acting for the landlord in respect of the property in question and find accommodation for the tenant or licensee that they then rent.
Last updated: 14 September 2021
s.28 Tenant Fees Act 2019; para.8, Sch.1, Housing Act 1988; Ch.3, Tenant Fees Act 2019: statutory guidance for enforcement authorities, MHCLG, April 2019.
para 1, Sch.1 Tenant Fees Act 2019.
para 1(2), Sch.1 Tenant Fees Act 2019.
para 1(6), Sch.1 Tenant Fees Act 2019.
para 2, Sch.1 Tenant Fees Act 2019.
p.39, Tenant Fees Act 2019: guidance for tenants, MHCLG, April 2019.
para 3, Sch.1 Tenant Fees Act 2019.
p.44, Tenant Fees Act 2019: guidance for tenants, MHCLG, April 2019.
para 3(5), Sch.1 Tenant Fees Act 2019.
para 2, Sch.2 Tenant Fees Act 2019.
paras 3 and 4, Sch.2 Tenant Fees Act 2019.
paras 6 and 7, Sch.2 Tenant Fees Act 2019.
para 13, Sch.2 Tenant Fees Act 2019.
paras 8 to 12, Sch.2 Tenant Fees Act 2019.
p.41, Tenant Fees Act 2019: guidance for landlords and letting agents, MHCLG, April 2019.
para 5(2), Sch.1 Tenant Fees Act 2019.
para 4(2), Sch.1 Tenant Fees Act 2019.
para 5, Sch.1 Tenant Fees Act 2019.
para 4(3), Sch.1 Tenant Fees Act 2019.
para 4(2)(b), Sch.1 Tenant Fees Act 2019.
para 4(5) and (6), Sch.1 Tenant Fees Act 2019.
para 6, Sch.1 Tenant Fees Act 2019.
para 7, Sch. 1 Tenant Fees Act 2019.
para 9, Sch. 1 Tenant Fees Act 2019.
s.44 Electricity Act 1989, s.37 Gas Act 1986, s.150 Water Industry Act 1991.
s.2(8) Tenant Fees Act 2019.