Mental health crisis moratoriums

A mental health crisis moratorium is available to people who are receiving treatment from a specialist mental health service for a serious mental disorder.[1]

A moratorium prevents creditors, including landlords and mortgage lenders, from taking enforcement action against debtors who are not able to pay.

There is no limit to how many times a debtor can enter a mental health crisis moratorium.[2]

How long does a moratorium last

A mental health moratorium lasts as long as the person's specialist mental health treatment continues, plus 30 days.[3]

Guidance

Guidance for creditors and money advisers is available from the Insolvency Service.

The government has published guidance on mental health crisis moratoriums.

To qualify for a mental health crisis moratorium, a person must show that they:[4]

• owe a qualifying debt to a creditor

• usually live in England or Wales

• are not subject to a debt relief order, bankruptcy, or an individual voluntary arrangement

• are not already subject to a breathing space moratorium or mental health crisis moratorium

An approved mental health professional (AMHP) must certify that a person is receiving mental health crisis treatment.[5]

People who are not in crisis treatment

A standard breathing space might be available for debtors who are not receiving specialist mental health treatment.

Find out more about breathing space moratoriums.

The moratorium can start following an application from a debtor or their representatives, carers, or social workers.[6]

A single point of application for a mental health crisis breathing space is available.

Checks before the moratorium can start

Before starting a moratorium, the debt advice provider checks that:[7]

• a mental health crisis moratorium would be appropriate

• the debtor is unable, or is unlikely to be able, to repay some or all of their debts

Evidence of the mental health crisis

The application must include sufficient evidence from an AMHP that the debtor is receiving mental health crisis treatment.[8]

The High Court has held that debt advice providers must be satisfied that the debtor is suffering from a severe disorder which in other circumstances would justify overriding the free will of the person. The care must go beyond routine treatment.[9] Read a summary of Kaye v Lees on Shelter Legal.

Find the evidence of mental health crisis treatment form on Gov.uk for an AMHP to complete.

Debts that can be included in the moratorium are:[10]

• rent and mortgage arrears

• consumer credit agreements such as loans and credit cards

• utility and fuel arrears

• benefit overpayments

• council tax arrears

The moratorium only applies to debts the debtor owes at the point the moratorium is applied for.[11]

The moratorium applies to additional debts owed to the same creditor if they have already been notified of the moratorium in relation to one debt.[12]

Excluded debts

Some debts cannot be included in the moratorium, for example, student loans, business debts, and child maintenance.[13]

For a debt to be included it must be a liquidated sum. An order for costs to be assessed at a future time could not be included in the moratorium.[14]

While the moratorium is in place, a creditor cannot take any enforcement action in respect of a moratorium debt.[15] Enforcement action includes starting any action or legal proceedings against a debtor relating to or in consequence of non-payment of a moratorium debt.[16]

The moratorium freezes interest and charges on moratorium debts during the moratorium period.[17]

When protections start

A debt adviser enters details of the debt and the creditor into a register maintained by the Insolvency Service. The Insolvency Service sends creditors a notification of the qualifying debts and the start date of the moratorium.

The moratorium starts the day after the adviser puts the debtor's details on the register. In practice, most debtors have their details entered into the register on the same day so the moratorium protections start on the following day.

Mortgage arrears

Lenders must not:

• demand the payment of mortgage arrears included in the moratorium

• charge interest on the arrears

Mortgage lenders can still charge interest on the mortgage principal. The mortgage principal is the outstanding amount minus the arrears.

Possession proceedings

Once the moratorium begins, a landlord or lender cannot:

• give an occupier notice to leave due to arrears

• issue a possession claim for arrears

• apply for a warrant to evict an occupier for arrears

A landlord or lender can take steps to evict an occupier for reasons other than arrears. For example, a landlord can issue a section 21 notice or start a possession claim on antisocial behaviour grounds.

Find out more about moratoriums and possession proceedings.

Existing court proceedings

A court or tribunal must take all necessary steps to ensure that any action or proceeding to enforce a court order or judgment concerning a moratorium debt does not progress during the moratorium period.[18]

Joint debtors

A creditor cannot take any enforcement action against a joint debtor while the moratorium is in place.[19]

Creditor contact and harassment

During a moratorium, the creditor or their agent cannot contact a debtor regarding the enforcement of a moratorium debt.[20] A creditor might be harassing a debtor if they contact them regarding enforcement.

Creditors can give notices and statements regarding the arrears if required to do so under the Consumer Credit Act 1974 or Financial Conduct Authority Handbook rules.

A debtor can complain to the Financial Ombudsman about creditors who are authorised by the Financial Conduct Authority.

Find out more about making a complaint about a lender on Shelter Legal.

The debtor remains liable for moratorium debts during and after the moratorium period.

The law covering mental health crisis moratoriums does not state that the debtor is obliged to pay for ongoing liabilities during the moratorium. A debt advice provider cannot use a debtor's failure to pay for ongoing liabilities as a ground to cancel a moratorium.

As the debtor is otherwise obliged to pay for ongoing liabilities they should continue making payments if they can. For example, mortgage or rent payments. The moratorium will not cover any new debts that accrue.

Creditors can continue to accept payments for moratorium debts during the moratorium period.

Suspended possession order

Rent arrears and costs under a suspended possession order (SPO) are qualifying debts for a mental health crisis moratorium. A landlord cannot force a debtor to make payments.

The debtor can continue to make payments under an SPO during a moratorium period.

It will be a breach of the SPO terms if the debtor chooses not to make payments under an SPO. The landlord might apply for a warrant to enforce the possession order after the moratorium ends.[21]

The debt advice provider must cancel a mental health crisis moratorium if:[22]

• they consider the evidence from an AMHP contains inaccurate, misleading, or fraudulent information

• the debtor requests that the debt adviser cancels the moratorium

The debt advice provider is not required to cancel a mental health crisis moratorium if the debtor's personal circumstances would make the cancellation unfair or unreasonable.[23]

The debt advice provider must contact the debtor's nominated point of contact 20 to 30 days after the moratorium starts to confirm that the debtor is still receiving mental health crisis treatment. The advice provider must continue to do this every 20 to 30 days.[24]

A mental health crisis moratorium will end if a nominated point of contact does not confirm that the debtor is still receiving mental health crisis treatment.[25]

Creditor requests a review

A creditor who receives notification of a moratorium can request a review of the moratorium on the grounds that either:[26]

• the moratorium unfairly prejudices the interest of the creditor

• there has been material irregularity

There is material irregularity if:[27]

• the debtor did not meet the eligibility criteria for a mental health crisis moratorium

• a debt included in the moratorium is not a qualifying debt

• the debtor has sufficient funds to pay their debt as it falls due

A creditor must request a review within 20 days from the start of the moratorium. If the moratorium includes an additional debt, the creditor must request a review within 20 days from when this takes effect.[28]

The creditor must make their review request in writing, state the review grounds, and provide evidence.[29]

The debt advice provider must conduct a review and inform the creditor of the outcome within 35 days after the moratorium started. [30] The provider can cancel the moratorium if they agree there are sufficient grounds.

The debt advice provider can decide not to cancel the moratorium if the debtor's personal circumstances would make cancellation unfair or unreasonable.[31]

Creditor applies to court

The creditor can apply to court to request cancellation of a moratorium if the debt advice provider decides not to cancel following the creditor’s review request. The creditor can apply on the rounds that either:[32]

• the moratorium unfairly prejudices the interests of the creditor

• there has been material irregularity

There are costs risks for the debtor and the debt advice provider if the creditor makes an application to court.

After the moratorium ends, all debts are still owed, including those covered by the moratorium and any new debts that became due during the respite time.

Once creditors have been made aware that the moratorium has ended they can take action to enforce their debts and can resume or start legal proceedings. They can apply interest, fees, penalties, and charges from the end of the moratorium.

Creditors cannot ask the debtor to pay interest, fees, penalties, and charges that would have accrued during a moratorium unless a court has ordered this.

Find out more about where to get debt and money advice.

Professionals who deal with debt cases on behalf of clients can get advice from Shelter's Specialist Debt Advice Service.