Personalised housing plans

Duty to assess an applicant's needs and draw up a personalised housing plan.

This content applies to England

Last updated: 22 February 2021

  • Homeless applicant assessment of needs

    Where the local authority is satisfied that an applicant is eligible and either homeless or threatened with homelessness, it must assess their needs.

  • Deliberate and unreasonable refusals to cooperate

    Where an applicant deliberately and unreasonably refuses to take a step in their personalised housing plan, the local authority can serve a notice to end the prevention duty or stop the main housing duty from arising. 

  • Duty to devise personalised housing plans

    Local authority duty to draw up a personalised housing plan based on assessment of applicant's need.

  • Applicant steps

    A personalised housing plan should set out the steps which the applicant will take in order to prevent or relieve their homelessness. 

  • Local authority steps

    A personalised housing plan should identify steps which the local authority will take to prevent or relieve the applicant's homelessness.