Housing law, homelessness, welfare, and professional skills webinars
All these course topics and more are also available for delivery to groups of six or more.
All our zoom webinars are delivered by subject experts. Find courses on housing law, homelessness and related subjects for all levels, from introductory to specialist.
Our scheduled webinars are charged at either standard or discounted rate. Most organisations pay the standard rate. Advice agencies, law centres and charities pay the discounted rate. The discounted rate will appear once you reach the 'delegates' stage of the checkout process. Pay online or request an invoice.
Call us on 0344 515 1155 or email training@shelter.org.uk for training enquiries.
Booking for other people? Contact us for manager access.
Homelessness
This webinar series helps local authority decision-makers meet their legal obligations to homeless applicants and helps other people consider how to challenge homelessness decisions.
The training covers inquiries and evidence in homelessness applications and the duties brought in by the Homelessness Reduction Act. It includes detailed information on the internal review process and how it must be conducted, including the basics of judicial review.
This intermediate level webinar series is suitable for people with some existing housing law knowledge and experience.
Standard rate £140+VAT | discounted rate £125+VAT
2 x 3 hour webinars
Book now: Monday 7 and Tuesday 8 February, 9.30am-12.30pm* extra date added due to demand
Book now: Thursday 3 and Friday 4 March, 9.30am-12.30pm
Book now: Wednesday 13 and Thursday 14 April, 9.30am-12.30pm
Book now: Monday 13 and Tuesday 14 June, 9.30am-12.30pm
Follow the book now link and click details for more information about the course.
This training covers homelessness law and new case law developments. Participants will examine case law on allocations and the current statutory framework. The process of homelessness decision-making, including duties brought in by the Homelessness Reduction Act will also be given.
Additional content will be provided to delegates pre and post-webinar. The pre-webinar reading introduces important aspects of the subject areas covered. Post-webinar content will support delegates by encouraging them to consolidate and reflect on their learning.
This advanced level webinar series is suitable for homeless officers, housing advisers, and solicitors with previous training in homelessness legislation. This course assumes that delegates will be familiar with the basic definition sections of Part 7 of the Housing Act 1996.
Standard rate £140+VAT | discounted rate £125+VAT
2 x 3 hour webinars
Fully booked: Wednesday 9 and Thursday 10 February, 10am-1pm
Fully booked: Wednesday 2 and Thursday 3 March, 9.30am-12.30pm* extra date added due to demand
Book now: Monday 28 and Tuesday 29 March, 9.30am-12.30pm* extra date added due to demand
Book now: Tuesday 3 and Wednesday 4 May, 1.30pm-4.30pm
Book now: Thursday 9 and Friday 10 June, 9.30am-12.30pm
Follow the book now link and click details for more information about the course.
This webinar provides an update on important case law developments in homelessness in the last two years. It will focus on significant or new issues which impact the substance of decisions or the way they need to be made.
This is an advanced level webinar suitable for people with significant existing knowledge and experience.
Standard rate £90+VAT | discounted rate £80+VAT
Book now: Tuesday 15 February, 9.30am-12.30pm
Book now: Monday 14 March, 9.30am-12.30pm
Book now: Monday 25 April, 9.30am-12.30pm
Book now: Monday 6 June, 1.30pm-4.30pm
Follow the book now link and click details for more information about the course.
This webinar provides a comprehensive introduction to the principles, processes, and duties inherent in homelessness legislation. The training covers the assessment, prevention, and relief duties brought in by the Homelessness Reduction Act.
Delegates will develop a systematic approach to homelessness law, an understanding of who is homeless and in priority need, knowledge of key duties, and how those duties can end.
This is an introductory level webinar series suitable for people with little or no existing knowledge.
Standard rate £140+VAT | discounted rate £125+VAT
2 x 3 hour webinars
Fully booked: Thursday 17 and Friday 18 February, 9.30am-12.30pm
Book now: Monday 21 and Tuesday 22 February, 9.30am-12.30pm* extra date added due to demand
Book now: Tuesday 14 and Wednesday 15 March, 1.30pm-4.30pm
Book now: Monday 11 and Tuesday 12 April, 9.30am-12.30pm
Book now: Thursday 28 and Friday 29 April, 9.30am-12.30pm
Book now: Wednesday 11 and Thursday 12 May, 1.30pm-4.30pm
Book now: Monday 6 and Tuesday 7 June, 9.30am-12.30pm
Follow the book now link and click details for more information about the course.
This webinar examines the links between UK immigration status and housing rights. It considers how a person's eligibility for housing assistance is determined by their immigration status, including duties owed to homeless applicants and access to social housing.
The training includes changes to relevant legislation affecting EEA nationals after 1 January 2021.
This is an advanced level webinar for people with significant existing knowledge of housing law.
Standard rate £90+VAT | discounted rate £80+VAT
3 hour webinar
Book now: Tuesday 1 March, 9.30am-12.30pm
Book now: Wednesday 4 May, 9.30am-12.30pm
Book now: Wednesday 8 June, 1.30pm-4.30pm
Follow the book now link and click details for more information about the course.
Housing options
This webinar series explores housing problems resulting from domestic abuse. Delegates will examine the housing rights of people affected by domestic abuse, civil and criminal legal options, homelessness, legal aid, and access to public funds.
The training covers the relevant legislation and regulations including family law, criminal law, homelessness legislation, and the Domestic Abuse Act 2021.
This intermediate level webinar series requires some existing knowledge of housing law.
Standard rate £110+VAT | discounted rate £100+VAT
2 x 2 hour webinars
Fully booked: Monday 7 and Tuesday 8 February, 10am-12pm
Limited availability: Thursday 10 and Friday 11 March, 10am-12pm
Book now: Wednesday 20 and Thursday 21 April, 10am-12pm
Book now: Wednesday 8 and Thursday 9 June, 10am-12pm
Follow the book now link and click details for more information about the course.
Our popular foundation series provides participants with the legal knowledge and practical skills they need to determine a person's housing status. Delegates will learn the principles, processes, and duties inherent in homelessness legislation, including the Homelessness Reduction Act.
This webinar series is ideal for new advisers and anyone who wants to broaden or refresh their housing knowledge.
Standard rate £280+VAT | discounted rate £260+VAT
4 x 3 hour webinars
Book now: Tuesday 1, Wednesday 2, Thursday 3 and Friday 4 February, 1.30pm-4.30pm* extra date added due to demand
Limited availability: Monday 21, Tuesday 22, Wednesday 23 and Thursday 24 February, 1.30pm-4.30pm
Book now: Tuesday 15, Wednesday 16, Thursday 17 and Friday 18 March, 9.30am-12.30pm
Book now: Monday 4, Tuesday 5, Wednesday 6 and Thursday 7 April, 9.30am-12.30pm
Book now: Tuesday 26, Wednesday 27, Thursday 28 and Friday 29 April, 1.30pm-4.30pm
Book now: Tuesday 17, Wednesday 18, Thursday 19 and Friday 20 May, 9.30am-12.30pm
Book now: Monday 20, Tuesday 21, Wednesday 22 and Thursday 23 June, 9.30am-12.30pm
Follow the book now link and click details for more information about the course.
This webinar provides a comprehensive update for experienced practitioners.
The course includes information about: The Homes (FfHH) Act 2018 and DLUHC guidance; benefit cap cases in the Supreme Court; bedroom tax case law; various homelessness topics; allocation of social housing; The Children Act 1989.
This advanced level webinar is suitable for people with significant housing law knowledge.
Standard rate £90+VAT | discounted rate £80+VAT
3 hour webinar
Book now: Monday 14 February, 1.30pm-4.30pm
Book now: Monday 28 March, 9.30am-12.30pm
Book now: Tuesday 3 May, 9.30am-12.30pm
Book now: Thursday 23 June, 9.30am-12.30pm
Follow the book now link and click details for more information about the course.
This webinar series provides a comprehensive introduction to the law as it relates to security of tenure in the public and private sectors, outlining the legal knowledge and practical skills required to determine housing status.
This introductory level training is suitable for housing workers and people interested in housing issues. Aimed at those with little or no experience of security of tenure, and those looking to update or consolidate their knowledge.
Standard rate £140+VAT | discounted rate £125+VAT
2 x 3 hour webinar
Book now: Wednesday 30 and Thursday 31 March, 9.30am-12.30pm
Follow the book now link and click details for more information about the course.
This webinar provides basic information about the Care Act 2014.
The training covers the interface between homelessness, housing, and community care provision under the Care Act 2014; when and if housing can or should be provided under the Care Act; why a failure to advise on Care Act provision could impact adversely on assessment; what is a need for care and support; ordinary residence; well-being principle; lack of capacity; no recourse to public funds and more.
This intermediate level webinar is aimed primarily, but not exclusively, at local authority staff working in housing services. Also relevant to anyone giving advice to those with physical or mental health problems.
Standard rate £90+VAT | discounted rate £80+VAT
3 hour webinar
Book now: Thursday 24 February, 9.30am-12.30pm* extra date added due to demand
Book now: Wednesday 23 March, 1.30pm-4.30pm
Book now: Thursday 5 May, 9.30am-12.30pm
Book now: Monday 27 June, 9.30am-12.30pm
Follow the book now link and click details for more information about the course.
Housing conditions
This webinar covers the rules for landlords introduced by legislation in March 2019 to keep their property fit for habitation, and the rights of tenants to take legal action when the landlord fails.
The training covers the non-statutory guidance issued by DLUHC to help tenants, landlords and local authorities understand the Act.
This intermediate level webinar is suitable for people with some knowledge and experience of housing conditions.
Standard rate £65+VAT | discounted rate £55+VAT
90 minute webinar
Fully booked: Tuesday 1 February, 10am-11.30am
Book now: Wednesday 11 May, 10am-11.30am
Follow the book now link and click details for more information about the course.
Possession proceedings and eviction
Learn about the rules and processes for mortgage possession claims by lenders.
This training covers how to negotiate with mortgage lenders and support clients during court proceedings for mortgage possession.
This advanced level webinar series is suitable for housing advisers, paralegals, and lawyers with a good understanding of the court possession process.
Standard rate £110+VAT | discounted rate £100+VAT
2 x 2 hour webinars
Book now: Wednesday 23 and Thursday 24 March, 2pm-4pm
Book now: Wednesday 11 and Thursday 12 May, 10am-12pm
Follow the book now link and click details for more information about the course.
Benefits and debt
This training covers how the breathing space scheme works, eligibility criteria for standard and mental health crisis moratoriums, which debts are included, and how it affects debts. It also explores the effect of breathing space on creditor action and looks at the rules for benefit and government debts.
This is an introductory level webinar aimed at people who are not debt specialists.
Standard rate £65+VAT | discounted rate £55+VAT
90 minute webinar
Book now: Tuesday 8 March, 10am-11.30am
Book now: Thursday 12 May, 10am-11.30am
Follow the book now link and click details for more information about the course.
This webinar explains the basics of money management and personal budgeting to people who are not debt specialists. It covers the pros and cons of all the options for debt relief.
This is an introductory level webinar for people with no existing knowledge of debt advice.
Standard rate £90+VAT | discounted rate £80+VAT
3 hour webinar
Book now: Wednesday 2 March, 9.30am-12.30pm
Book now: Monday 23 May, 9.30am-12.30pm
Follow the book now link and click details for more information about the course.
This webinar covers the rules relating to the assessment, calculation, and payment of the housing costs element of universal credit.
This introductory level webinar is suitable for new advisers and people who want to expand their benefits knowledge.
Standard rate £80+VAT | discounted rate £70+VAT
2 hour webinar
Book now: Thursday 17 March, 10am-12pm
Book now: Tuesday 3 May, 10am-12pm
Book now: Monday 20 June, 2pm-4pm
Book now: Wednesday 29 June, 10am-12pm
Follow the book now link and click details for more information about the course.
This webinar is for anyone who needs to know the basic principles of universal credit.
Delegates will learn about primary qualifying conditions, how it relates to other welfare benefits, how it is calculated and how it is paid.
This introductory level webinar is suitable for people with little or no knowledge of universal credit.
Standard rate £80+ VAT | discounted rate £70+VAT
2 hour webinar
Book now: Wednesday 23 March, 10am-12pm
Book now: Monday 16 May, 2pm-4pm
Book now: Thursday 23 June, 10am-12pm
Follow the book now link and click details for more information about the course.
This webinar covers the main welfare benefits and their qualifying conditions. It explains how the various benefits fit together to provide financial support.
This introductory level webinar is suitable for people with little or no existing knowledge of the benefits system.
Standard rate £80+VAT | discounted rate £70+VAT
2 hour webinar
Fully booked: Wednesday 2 February, 10am-12pm
Book now: Monday 28 February, 10am-12pm* extra date added due to demand
Book now: Tuesday 29 March, 10am-12pm
Book now: Friday 6 May, 10am-12pm
Book now: Tuesday 28 June, 10am-12pm
Follow the book now link and click details for more information about the course.
This webinar is a chance for delegates to consolidate their benefits knowledge and keep abreast of the latest developments in welfare benefits.
The training covers the main changes to welfare benefits legislation over the last 12 months, including a recap of existing rules.
This advanced level webinar is suitable for people with significant existing knowledge of welfare benefits.
Standard rate £80+VAT | discounted rate £70+VAT
2 hour webinar
Book now: Wednesday 9 March, 10am-12pm
Book now: Friday 22 April, 10am-12pm
Book now: Thursday 9 June, 2pm-4pm
Follow the book now link and click details for more information about the course.
Professional skills
This webinar identifies good working practices when working with people who have experienced domestic abuse and complex needs.
The training covers complex needs in the context of domestic abuse, good working practices, and appropriate responses including joint working.
This introductory level webinar is aimed at local authority housing options staff including housing officers, homelessness officers, and prevention staff who are required to give advice on housing options inquiries. It is also suitable for voluntary agency advisers engaged in delivering housing/homelessness advice and public authorities who have a duty to refer under homelessness legislation.
This webinar is not intended for specialists in the field of domestic abuse and/or complex needs.
Standard rate £65+VAT | discounted rate £55+VAT
90 minute webinar
Book now: Tuesday 8 February, 10am-11.30am
Follow the book now link and click details for more information about the course.
This webinar series will support participants to handle challenging situations using a range of strategies developed through psychological theories.
This course is suitable for housing officers; housing support workers; new or experienced advisers; and those who need effective strategies to manage difficult conversations and be able to diffuse situations before they escalate.
Standard rate £130+VAT | discounted rate £115+VAT
2 x 2.5 hour webinars
Book now: Monday 14 and Tuesday 15 March, 10am–12.30pm
Book now: Monday 16 and Tuesday 17 May, 9.30am-12.30pm
Follow the book now link and click details for more information about the course.
This webinar introduces participants to the basics of motivational interviewing that empowers others to facilitate change.
The training covers using the OARS model to avoid traps and facilitate communication; focussing on issues clients want/need to change; recognising and evoking change talk using the DARN-CAT model.
This webinar is suitable for staff who offer interviewing/coaching services to clients facing change and/or wanting to make changes. It is also suitable for people aiming to develop and enhance their skills in working with clients.
Standard rate £65+VAT | discounted rate £55+VAT
90 minute webinar
Book now: Monday 7 February, 10am-11.30am
Follow the book now link and click details for more information about the course.
Building and maintaining strong partnerships with clients is an essential element of providing services. It is particularly important in this time of uncertainty and fear.
Many staff and tenants will feel isolated and anxious about the impact on their wellbeing whilst they are staying at home more than usual.
This workshop style webinar provides a range of strategies to support staff and customers to remain positive and hopeful.
Topics covered include suitable channels of communication; supporting the most vulnerable tenants; maintaining a professional approach to telephone calls; professional and personal responses in a home environment; how to respond to, and manage personal responses to a distressed caller.
Standard rate £90+VAT | discounted rate £80+VAT
3 hour webinar
Book now: Monday 28 February, 9.30am-12.30pm
Follow the book now link and click details for more information about the course.
This webinar will help participants develop their negotiation skills to achieve the best outcomes for the people they support.
The training covers research on the psychology of negotiation and provides delegates with strategies to get the most positive outcomes in different situations.
Standard rate £80+VAT | discounted rate £70+VAT
2 hour webinar
Book now: Monday 31 January, 10am-12pm
Book now: Thursday 24 March, 10am-12pm
Book now: Friday 13 May, 10am-12pm
Follow the book now link and click details for more information about the course.
This training enables participants to effectively manage boundaries between themselves and their clients.
The training covers what boundaries are, the risks of strong and weak boundaries, reasons and strategies for working in the middle ground, warning signs of someone attempting to cross boundaries, recognising situations that increase the risk of compromised boundaries, ways to begin and end working relationships, and implementing methods of good practice managing boundaries.
Standard rate £90+VAT | discounted rate £80+VAT
3 hour webinar
Book now: Friday 25 March, 9.30am-12.30pm
Book now: Tuesday 24 May, 9.30am-12.30pm
Follow the book now link and click details for more information about the course.
This webinar provides an introduction to coercive control in the context of domestic abuse.
The training covers the legal definition of coercive control; how to identify it; how to implement effective questioning and case recording; determining what to do next.
This introductory level webinar is aimed at local authority housing options staff including housing officers, homelessness officers, and prevention staff who are required to give advice on housing options inquiries. It is also suitable for voluntary agency advisers engaged in delivering housing/homelessness advice and public authorities who have a duty to refer under homelessness legislation.
This webinar is not intended for experienced staff who provide specialist services for those experiencing domestic abuse.
Standard rate £65+VAT | discounted rate £55+VAT
90 minute webinar
Book now: Friday 25 February, 10am-11.30am
Follow the book now link and click details for more information about the course.
The legal requirements for housing providers to train staff in safeguarding, and have clear reporting pathways are heightened due to the enforcement of social distancing.
This workshop style webinar will update staff on the importance of remaining vigilant to safeguarding concerns and how to respond appropriately during these extraordinary times.
The training covers legislation regarding safeguarding for housing providers; categories, signs, and symptoms of adult and child abuse; identifying possible abuse over the phone; approaches to handling a distress call; how to respond to disclosures using the internal reporting process; what to do when worried about a customer (including guidance for responding to immediate danger); sharing information in line with GDPR, confidentiality, and consent; supporting customers to keep themselves safe.
Standard rate £90+VAT | discounted rate £80+VAT
3 hour webinar
Book now: Thursday 3 March, 1.30pm-4.30pm
Follow the book now link and click details for more information about the course.
This short webinar will enable participants to develop and adapt their communication skills to provide effective and empathetic telephone advice.
This training covers using a structured approach when carrying out a telephone interview; using active listening skills in order to help the client explore their situation; showing empathy to the client in order to help them understand their situation; using questioning and summarising skills in order to progress the interview; giving information clearly within the constraints of a telephone call; understanding and abiding by the service boundaries; and ending a call assertively.
Standard rate £65+VAT | discounted rate £55+VAT
90 minute webinar
Book now: Tuesday 1 March, 10am-11.30am
Follow the book now link and click details for more information about the course.
This webinar focuses on managing and using available time effectively for maximum productivity and efficiency (both remotely and in the office).
The training covers identifying personal barriers to effective time management; how to plan work tasks and prioritise them efficiently; manage workloads and deadlines for minimal stress.
Standard rate £65+VAT | discounted rate £55+VAT
90 minute webinar
Book now: Wednesday 2 March, 10am-11.30am
Follow the book now link and click details for more information about the course.
