Training for individuals

The social distancing requirements mean that many staff and tenants are feeling isolated and anxious about the impact on their well-being whilst they are staying at home. This workshop-style webinar provides a range of strategies to help support staff and customers in their efforts to remain positive and hopeful throughout the crisis.

Book now: Tuesday 2 February, from 9.30am-12.30pm

This webinar series supports participants to effectively manage difficult conversations and situations and be able to diffuse situations before they escalate. Areas covered include: identifying reasons for anger and the early signs that indicate an escalating situation; techniques for handling potential difficult situations; strategies that can be used to gain control through anger; developing diffusing and de-escalating skills; and distinguishing good working practices for protecting yourself.

Book now: Wednesday 10, Thursday 11 and Friday 12 February, from 10.00am-12.30pm

This workshop-style webinar provides guidance and support on using negotiation skills to positively influence outcomes for service users. It discusses research regarding the psychology of negotiation and provides delegates with strategies to get the best outcomes in different situations.

Book now: Wednesday 17 February, from 10.00am-12.00pm

Professionalism, codes of conduct and principles of data protection and confidentiality apply equally when working in a home environment as they do when working in an office. This webinar explores the importance of maintaining professional boundaries when working remotely and considers the impact of taking a distressed call at home rather than in the office. The workshop provides some useful strategies to support staff in separating out work from personal responsibilities.

Book now: Thursday 4 March, from 9.30am-12.30pm

The legal requirements for housing providers to train staff in safeguarding and have clear reporting pathways are heightened due to the enforcement of social distancing. This workshop-style webinar updates staff on the importance of remaining vigilant to safeguarding concerns and how to respond appropriately during these extraordinary times.

Book now: Monday 8 March, from 9.30am-12.30pm

This popular webinar series provides delegates with the legal knowledge and practical skills required to determine housing status. They also become familiar with the principles, processes and duties inherent in the homelessness legislation, including the Homelessness Reduction Act. Ideal for recently appointed advisors as well as staff wishing to broaden or refresh their knowledge.

Book now: Monday 15, Tuesday 16, Monday 22 and Tuesday 23 February, from 9.30am-12.30pm

Also booking: Thursday 11, Friday 12, Thursday 18 and Friday 19 March, from 9.30am-12.30pm

Delivered as two half-day webinars this training provides a comprehensive introduction to the principles, processes and duties in the homelessness legislation, including the Homelessness Reduction Act.

Delegates develop a systematic approach to homelessness law, an understanding of who is homeless and who is in priority need, an understanding of the key duties as well as the way those duties can come to an end.

Book now: Thursday 25 and Friday 26 February, from 9.30am-12.30pm

Also booking: Monday 29 and Tuesday 30 March, from 9.30am-12.30pm

This training explores housing problems associated with domestic abuse. Content includes: the occupation and property rights of individuals affected by domestic abuse; the different civil and criminal legal options available; making non-molestation order and/or occupation order applications; when homeless applications can be made; and ‘no recourse to public funds’ issues.

Book now: Thursday 18 February, from 9.30am-12.30pm

This short webinar explains the emergency measures introduced during the coronavirus pandemic and how they impact on individuals. It puts the measures into the context of the wider welfare state in order that advisers can guide clients to the most appropriate means of help.

Book now: Wednesday 17 March, from 10.30am-12.00pm

This training will provide delegates with an understanding of what economic abuse is and how it can impact on sufferers within a domestic abuse context. In addition, it will improve participants’ ability to identify and respond safely and effectively to clients suffering from economic abuse.

Book now: Wednesday 3 March, from 10.30am-12.00pm

This training looks at the different forms of intergenerational abuse: forced marriage and ‘honour’ based abuse; elder abuse; adolescent to parent abuse; and parricide. Delegates will increase their understanding of the legal rights, options and support services available to those affected, and explore differences in the legal options available to these clients, compared with those experiencing intimate partner/ex-partner abuse.

Book now: Tuesday 16 March, from 9.30am-12.30pm

The pandemic has had a significant impact on economic well-being, with many clients facing serious financial concerns. This workshop identifies how we can support clients to plan ahead and hopefully minimise the impact on their financial situation in the future.

Book now: Wednesday 24 February, from 9.30am-12.30pm

This training covers topics from the basics of judicial review through to a detailed appreciation of the review process, how it should be conducted, and how such decisions can be challenged. There is a focus on inquiries and dealing with medical evidence, as well as the newer duties under the Homelessness Reduction Act.
Attending helps decision makers fulfil their legal obligations to applications and helps others consider how best to deal with and challenge decisions, as well as helping identify potential pitfalls. Delegates discuss how recent caselaw has interpreted aspects of homelessness law and the way that other areas of law, such as the Equality Act, impact on homelessness decision-making.

Book now: Monday 8 and Tuesday 9 February, from 9.30am-12.30pm

This webinar provides an update on important caselaw developments regarding homelessness over the last 2 years.

The training will focus on significant or novel issues which impact on the substance of decisions or the way they need to be made.

Book now: Tuesday 2 February, from 1.30-4.30pm

Also booking: Tuesday 16 March, 1.30-4.30pm

Aimed at delegates with a good basic knowledge of homelessness and allocations law, this webinar examines the links between the UK immigration status and housing rights. It considers how a person’s eligibility for housing assistance, both in terms of duties owed to people who are homeless and access to social housing more generally, is determined by their immigration status. It also includes an update on relevant legislation including changes effecting EEA nationals after 1st January 2021.

Book now: Friday 19 February, from 9.30am-12.30pm

This webinar provides a comprehensive update to experienced practitioners. Topics covered currently include: various issues relating to rented properties; Homes (FfHH) Act 2018 - overview and MHCLG guidance; Benefit cap Supreme Court cases; Bedroom Tax caselaw; various homelessness topics; Allocations; The Children Act 1989. Click on the ‘book now’ link below, then ‘details’ for full listing.

Book now: Wednesday 24 March, from 9.30am-12.30pm

Delegates will understand the requirements for mortgage claims, how to negotiate with lenders, and how to support clients during proceedings for mortgage possession. This course is suitable for housing advisers, paralegals and lawyers with a good understanding of the possession process.

Book now: Wednesday 27 January and Thursday 28 January, from 10.00am -12.00pm

Also booking: Thursday 25 and Friday 26 March, from 10.00am-12.00pm