We're running a series of webinars for individual attendance from August to December. See below for dates, prices, and booking links.
As of 1 September 2021, we will charge webinar attendance as follows:
Standard rate: Citizens Advice, local authorities, housing associations, statutory organisations (including prisons, probation and the NHS), commercial organisations, solicitors and barristers in private practice.
Discount rate: advice agencies, charities, and law centres.
You'll find the discounted rates on our listings below, shown in brackets after the standard rate. Please note: if your organisation is eligible for the discounted rate, this will appear once you reach the 'delegates' stage of the checkout process.
If you have any queries about our training, please call us 0344 515 1155 or email training@shelter.org.uk
Please note: All these topics and more are available for delivery to groups of six or more staff. See our group training webpage for details.
Professional skills topics – open to all:
This webinar series supports participants to effectively manage difficult conversations and situations and be able to diffuse situations before they escalate. Areas covered include identifying reasons for anger and the early signs that indicate an escalating situation; techniques for handling potential difficult situations; strategies that can be used to gain control through anger; developing diffusing and de-escalating skills; and distinguishing good working practices for protecting yourself.
Book now: Tuesday 14, Wednesday 15 and Thursday 16 September, 10am–11.30am
Book now: Tuesday 23, Wednesday 24 and Thursday 25 November, 10am–11.30am
This short webinar provides guidance and support on using negotiation skills to positively influence outcomes for service users. It discusses research regarding the psychology of negotiation and provides delegates with strategies to get the best outcomes in different situations.
Book now: Tuesday 21 September, 10am–12pm
Book now: Tuesday 30 November, 10am–12pm
Professionalism, codes of conduct and principles of data protection and confidentiality apply equally when working in a home environment as they do when working in an office. This webinar explores the importance of maintaining professional boundaries when working remotely and considers the impact of taking a distressed call at home rather than in the office. The workshop provides some useful strategies to support staff in separating out work from personal responsibilities.
Book now: Wednesday 20 October, 2pm–5pm
Level one (introductory) topics – require little or no existing knowledge:
This popular webinar series provides delegates with the legal knowledge and practical skills required to determine housing status. They also become familiar with the principles, processes and duties inherent in the homelessness legislation, including the Homelessness Reduction Act. Ideal for recently appointed advisors as well as staff wishing to broaden or refresh their knowledge.
Book now: Tuesday 3, Wednesday 4, Thursday 5 and Friday 6 August, 9.30am-12.30pm (£220 + VAT)
Book now: Monday 13, Tuesday 14, Thursday 16 and Friday 17 September, 1.30pm-4.30pm
Book now: Monday 4, Wednesday 6, Thursday 7 and Friday 8 October, 9.30am-12.30pm
Book now: Monday 8, Tuesday 9, Thursday 11 and Friday 12 November, 9.30am-12.30pm
Book now: Tuesday 30 November, Wednesday 1, Thursday 2 and Friday 3 December, 9.30am-12.30pm
Delivered as two half-day webinars this training provides a comprehensive introduction to the principles, processes and duties in the homelessness legislation, including the Homelessness Reduction Act.
Delegates develop a systematic approach to homelessness law, an understanding of who is homeless and who is in priority need, an understanding of the key duties as well as the way those duties can come to an end.
Last few spaces: Wednesday 11 and Thursday 12 August, 9.30am-12.30pm (£110 + VAT)
Book now: Thursday 2 and Friday 3 September, 9.30am-12.30pm
Book now: Tuesday 12 and Wednesday 13 October, 9.30am-12.30pm
Book now: Monday 15 and Tuesday 16 November, 9.30am-12.30pm
Book now: Tuesday 14 and Wednesday 15 December, 9.30am-12.30pm
Suitable for trainee advisers and others who would like to develop their housing knowledge, this training covers identifying a client's housing status and explain why this is so important, identifying what stage in possession proceedings a client has reached and common documents associated with them, and identifying situations where a possession order or eviction may be avoidable and when urgent action may be needed.
Book now: Monday 6 September, 10.00am-4.30pm
This webinar provides an introduction to homelessness, including local authority duties to homeless people. Aimed at trainee advisers and others who would like to develop their knowledge, this training is not suitable for experienced or specialist housing advisers.
Book now: Tuesday 14 September, 10.00am-4.30pm
This webinar provides an introduction to the system of welfare benefits. It covers a brief overview of the principal benefits and their qualifying conditions and an explanation of how the various benefits fit together to provide financial support in the United Kingdom.
Book now: Wednesday 6 October, 10am-12pm
This webinar explains the basic principles of Universal Credit, the primary qualifying conditions, the application process, how it relates to other welfare benefits, and the basics of its calculation and payment. All the special measures introduced by the government in response to coronavirus (COVID-19) are included.
Book now: Thursday 9 September, 10am-12pm
Book now: 11 October, 10am-12pm
Book now: Monday 29 November, 2pm-4pm
One of the most complex aspects of Universal Credit is the assessment and calculation of the Housing Costs Element. This webinar explains the rules relating to the payment of the Housing Costs Element and the calculation of it.
Book now: Thursday 20 September, 10am-12pm
Book now: Thursday 2 December, 10am-12pm
This extended webinar is designed to introduce non-specialist advisors to the basics of good money management and personal budgeting support. It also includes debt management and the various consequence and remedies for debt relief.
Book now: Thursday 23 September, 9.30am-12.30pm
Book now: Monday 6 December, 10am-1pm
This webinar supports participants to learn about the new breathing space scheme for debts which launched on 4th May 2021. Aimed at non-specialists who are interested in how breathing space can help their client groups, areas covered include: how the scheme works, eligibility criteria for the standard scheme and the mental health scheme, which debts are covered, how this affects the enforcement of those debts, how creditors have to behave in relation to those debts and the effect of breathing space on benefit and Government debts.
Book now: Wednesday 8 September, 10am-11.30am
Book now: Tuesday 2 November, 10am-11.30am
Level two (intermediate) topics - require existing knowledge and experience:
This training explores housing problems associated with domestic abuse. Content includes the occupation and property rights of individuals affected by domestic abuse; the different civil and criminal legal options available; making non-molestation order and/or occupation order applications; when homeless applications can be made; and ‘no recourse to public funds’ issues.
As well as exploring how the Homelessness Reduction Act 2017 affects victims of abuse, the training includes an update on the Domestic Abuse Act 2021.
Book now: Monday 9 August, 9.30am-12.30pm (£70 + VAT)
Explores the occupation rights and legal options that may be available to clients experiencing domestic abuse. Aimed at those who give advice and support to people who are experiencing or who have experienced domestic abuse, content includes: the occupation and property rights of individuals affected by domestic abuse; orders under the Stalking Protection Act 2019, the Family Law Act 1996 and the new Domestic Abuse Act 2021; Clare’s Law; Legal aid entitlements; Sanctuary schemes; managed reciprocals; homelessness applications, including the implications of the Homelessness Reduction Act 2017 and the Domestic Abuse Act 2021; new local authority duties regarding safe temporary accommodation; brief overview of housing and benefit eligibility and support options (where available) for clients who have 'no recourse to public funds'.
Book now: Monday 13 and Tuesday 14 September 9.30am-11.30am
Book now: Tuesday 26 and Wednesday 27 October, 9.30am-11.30am
Book now: Wednesday 1 and Thursday 2 December, 9.30am-11.30am
This webinar covers the obligation on landlords introduced by the Homes (Fitness for Human Habitation) Act 2018 to keep their property 'fit' and the rights it gives tenants to take legal action where their landlord fails to do so. The training looks at the non-statutory guidance issued by the MCHLG to help tenants, landlords and local authorities understand the Act which came into force on 20 March 2019.
Book now: Friday 1 October, 10.00am-11.30am
Providing basic information about the Care Act 2014, this webinar is aimed primarily at local authority staff working in housing services. After attending, participants will have gained awareness of the following: well-being and the importance of suitable living accommodation, housing as part of an integrated care, support, and health service, the housing provider's duty of co-operation, clearer obligations towards carers, including safeguarding, and Human Rights Act 1998 and Equality Act 2010 rights.
Book now: Monday 6 September, 9.30am-12.30pm
Book now: Thursday 14 October, 9.30am-12.30pm
Book now: Monday 13 December, 9.30am-12.30pm
This training covers topics from the basics of judicial review through to a detailed appreciation of the review process, how it should be conducted, and how such decisions can be challenged. There is a focus on inquiries and dealing with medical evidence, as well as the newer duties under the Homelessness Reduction Act.
Attending helps decision-makers fulfil their legal obligations to applications and helps others consider how best to deal with and challenge decisions, as well as helping identify potential pitfalls.
Book now: Thursday 9 and Friday 10 September, 1.30pm-4.30pm
Book now: Monday 25 and Tuesday 26 October, 1.30pm-4.30pm
Book now: Monday 6 and Tuesday 7 December, 9.30am-12.30pm
The coronavirus (COVID-19) pandemic has had a significant impact on economic well-being, with many clients facing serious financial concerns. This workshop identifies how we can support clients to plan ahead and hopefully minimise the impact on their financial situation in the future.
Book now: Thursday 14 October, 9.30am-12.30pm
Level three (advanced/update) topics - require significant existing knowledge and experience:
This webinar provides an update on important case law developments regarding homelessness over the last two years.
The training will focus on significant or novel issues which impact on the substance of decisions or the way they need to be made.
Book now: Wednesday 15 September, 1.30pm-4.30pm
Book now: Thursday 28 October, 9.30am-12.30pm
Book now: Wednesday 1 December, 9.30am-12.30pm
Aimed at delegates with a good basic knowledge of homelessness and allocations law, this webinar examines the links between UK immigration status and housing rights. It considers how a person’s eligibility for housing assistance, both in terms of duties owed to people who are homeless and access to social housing more generally, is determined by their immigration status. It also includes an update on relevant legislation including changes affecting EEA nationals after 1 January 2021.
Book now: Friday 6 August, 9.30am-12.30pm (£70 + VAT)
Book now: Tuesday 7 September, 9.30am-12.30pm
Book now: Tuesday 12 October, 9.30am-12.30pm
Book now: Wednesday 3 November , 9.30am-12.30pm
Book now: Tuesday 7 December, 1.30pm-4.30pm
This webinar provides a comprehensive update to experienced practitioners. Topics covered currently include: various issues relating to rented properties; Homes (FfHH) Act 2018 - overview and MHCLG guidance; Benefit cap Supreme Court cases; Bedroom Tax caselaw; various homelessness topics; Allocations; The Children Act 1989.
Book now: Wednesday 1 September, 10.00am-1.00pm
Also booking: Monday 18 October, 10.00am-1.00pm
Also booking: Thursday 2 December, 9.30am-12.30pm
Delegates will understand the requirements for mortgage claims, how to negotiate with lenders, and how to support clients during proceedings for mortgage possession. This course is suitable for housing advisers, paralegals and lawyers with a good understanding of the possession process.
Book now: Thursday 9 and Friday 10 September, 10am-12pm
Also booking: Wednesday 17 and Thursday 18 November, 10am-12pm
