We're running a series of webinars for individual attendance in March and April 2021. See below for dates, prices, and booking links.
Training content includes reflects relevant, up-to-date information about coronavirus (COVID-19) where appropriate and has been adapted to ensure an interactive webinar delivery.
If you have any queries, please call us 0344 515 1155 or email training@shelter.org.uk
Please note: All these topics and more are available for delivery to groups of six or more staff. See our group training webpage for details.
Professional skills topics – open to all:
The social distancing requirements mean that many staff and tenants are feeling isolated and anxious about the impact on their well-being whilst they are staying at home. This workshop-style webinar provides a range of strategies to help support staff and customers in their efforts to remain positive and hopeful throughout the crisis.
Book now: Friday 23 April, 9.30am-12.30pm
This webinar series supports participants to effectively manage difficult conversations and situations and be able to diffuse situations before they escalate. Areas covered include: identifying reasons for anger and the early signs that indicate an escalating situation; techniques for handling potential difficult situations; strategies that can be used to gain control through anger; developing diffusing and de-escalating skills; and distinguishing good working practices for protecting yourself.
Book now: Monday 12, Tuesday 13, and Wednesday 14 April, 2.00pm-3.30pm
This workshop-style webinar provides guidance and support on using negotiation skills to positively influence outcomes for service users. It discusses research regarding the psychology of negotiation and provides delegates with strategies to get the best outcomes in different situations.
Book now: Monday 19 April, 2.00pm-4.00pm
Level one (introductory) topics – require little or no existing knowledge:
This popular webinar series provides delegates with the legal knowledge and practical skills required to determine housing status. They also become familiar with the principles, processes and duties inherent in the homelessness legislation, including the Homelessness Reduction Act. Ideal for recently appointed advisors as well as staff wishing to broaden or refresh their knowledge.
Fully booked: Thursday 11, Friday 12, Thursday 18, and Friday 19 March, 9.30am-12.30pm
Book now: Monday 22, Tuesday 23, Wednesday 24, and Thursday 25 March, 1.30pm-4.30pm
Also booking: Monday 12, Tuesday 13, Wednesday 14, and Thursday 15 April, 9.30am-12.30pm
Delivered as two half-day webinars this training provides a comprehensive introduction to the principles, processes and duties in the homelessness legislation, including the Homelessness Reduction Act.
Delegates develop a systematic approach to homelessness law, an understanding of who is homeless and who is in priority need, an understanding of the key duties as well as the way those duties can come to an end.
Fully booked: Monday 29 and Tuesday 30 March, 9.30am-12.30pm
Book now: Tuesday 6 and Wednesday 7 April, 9.30am-12.30pm
Also booking: Wednesday 28 and Thursday 29 April, 1.30pm-4.30pm
One of the most complex aspects of Universal Credit is the assessment and calculation of the Housing Costs Element. This webinar explains the rules relating to the payment of the Housing Costs Element and the calculation of it.
Book now: Monday 19 April, 10.30am-12.00pm
This webinar explains the basic principles of Universal Credit, the primary qualifying conditions, the application process, how it relates to other welfare benefits, and the basics of its calculation and payment. All the special measures introduced by the government in response to coronavirus (COVID-19) are included.
Book now: Wednesday 21 April, 10.30am-12.00pm
Suitable for trainee advisers and others who would like to develop their housing knowledge, this training covers identifying a client's housing status and explain why this is so important, identifying what stage in possession proceedings a client has reached and common documents associated with them, and identifying situations where a possession order or eviction may be avoidable and when urgent action may be needed.
Book now: Monday 26 April, 10am-4.30pm
This webinar provides an introduction to homelessness, including local authority duties to homeless people. Aimed at trainee advisers and others who would like to develop their knowledge, this training is not suitable for experienced or specialist housing advisers.
Book now: Tuesday 27 April, 10am-4.30pm
Level two (intermediate) topics - require existing knowledge and experience:
This short webinar explains the emergency measures introduced during the pandemic and how they impact on individuals. It puts the measures into the context of the wider welfare state in order that advisers can guide clients to their most appropriate means of help.
Book now: Wednesday 31 March, 2.00-3.30pm
This training explores housing problems associated with domestic abuse. Content includes: the occupation and property rights of individuals affected by domestic abuse; the different civil and criminal legal options available; making non-molestation order and/or occupation order applications; when homeless applications can be made; and ‘no recourse to public funds’ issues.
Book now: Thursday 1 April, 9.30am-12.30pm
This training looks at the different forms of intergenerational abuse: forced marriage and ‘honour’ based abuse; elder abuse; adolescent to parent abuse; and parricide. Delegates will increase their understanding of the legal rights, options and support services available to those affected, and explore differences in the legal options available to these clients, compared with those experiencing intimate partner/ex-partner abuse.
Book now: Tuesday 16 March, 9.30am-12.30pm
The pandemic has had a significant impact on economic well-being, with many clients facing serious financial concerns. This workshop identifies how we can support clients to plan ahead and hopefully minimise the impact on their financial situation in the future.
Book now: Thursday 29 April, 9.30am-12.30pm
Providing basic information about the Care Act 2014, this webinar is aimed primarily at local
authority staff working in housing services. After attending, participants will have gained awareness of the following: well-being and the importance of suitable living accommodation, housing as part of an integrated care, support, and health service, the housing provider's duty of co-operation, clearer obligations towards carers, including safeguarding, and Human Rights Act 1998 and Equality Act 2010 rights.
Book now: Wednesday 28 April, 9.30am-12.30pm
Level three (advanced/update) topics - require significant existing knowledge and experience:
This training covers topics from the basics of judicial review through to a detailed appreciation of the review process, how it should be conducted, and how such decisions can be challenged. There is a focus on inquiries and dealing with medical evidence, as well as the newer duties under the Homelessness Reduction Act.
Attending helps decision makers fulfil their legal obligations to applications and helps others consider how best to deal with and challenge decisions, as well as helping identify potential pitfalls.
Book now: Thursday 8 and Friday 9 April, 9.30am-12.30pm
This webinar provides an update on important case law developments regarding homelessness over the last two years.
The training will focus on significant or novel issues which impact on the substance of decisions or the way they need to be made.
Limited availability: Tuesday 16 March, 1.30-4.30pm
Book now: Friday 16 April, 9.30am-12.30pm
Aimed at delegates with a good basic knowledge of homelessness and allocations law, this webinar examines the links between the UK immigration status and housing rights. It considers how a person’s eligibility for housing assistance, both in terms of duties owed to people who are homeless and access to social housing more generally, is determined by their immigration status. It also includes an update on relevant legislation including changes effecting EEA nationals after 1 January 2021.
Book now: Friday 26 March, 9.30am-12.30pm
This webinar provides a comprehensive update to experienced practitioners. Topics covered currently include: various issues relating to rented properties; Homes (FfHH) Act 2018 - overview and MHCLG guidance; Benefit cap Supreme Court cases; Bedroom Tax caselaw; various homelessness topics; Allocations; The Children Act 1989.
Fully booked: Wednesday 24 March, 9.30am-12.30pm
Book now: Friday 9 April, 9.30am-12.30pm
Delegates will understand the requirements for mortgage claims, how to negotiate with lenders, and how to support clients during proceedings for mortgage possession. This course is suitable for housing advisers, paralegals and lawyers with a good understanding of the possession process.
Limited availability: Thursday 25 and Friday 26 March, 10.00am-12.00pm