Housing law, homelessness, welfare, and professional skills webinars
All these course topics and more are also available for delivery to groups of six or more.
All our zoom webinars are delivered by subject experts. Find courses on housing law, homelessness and related subjects for all levels, from introductory to specialist.
Our scheduled webinars are charged at either standard or discounted rate. Most organisations pay the standard rate. Advice agencies, law centres and charities pay the discounted rate. The discounted rate will appear once you reach the 'delegates' stage of the checkout process. Pay online or request an invoice.
Call us on 0344 515 1155 or email training@shelter.org.uk for training enquiries.
Booking for other people? Contact us for manager access.
Homelessness
A comprehensive introduction to the principles, processes and duties in homelessness legislation including the Homelessness Reduction Act.
You will develop a systematic approach to homelessness law, an understanding of who is homeless and in priority need, knowledge of key duties and how those duties can end.
This is an introductory level webinar suitable for people with little or no existing knowledge.
Standard rate £140+VAT | discounted rate £125+VAT
Two half-day webinars
Fully booked: Tuesday 12 and Wednesday 13 October, 9.30am-12.30pm
Book now: Monday 15 and Tuesday 16 November, 9.30am-12.30pm
Book now: Tuesday 14 and Wednesday 15 December, 9.30am-12.30pm
Follow the book now link and click details for more information about the course.
This webinar helps local authority decision-makers meet their legal obligations to homeless applicants and helps other people consider how to challenge homelessness decisions.
The training covers the inquiries and evidence in homelessness applications, and the duties under the Homelessness Reduction Act 2018. It includes detailed information of the internal review process and how it must be conducted, including the basics of judicial review.
This is an intermediate level webinar suitable for people with some existing housing law knowledge and experience.
Standard rate £140+VAT | discounted rate £125+VAT
Two half day webinars
Limited availability: Monday 25 and Tuesday 26 October, 1.30pm-4.30pm
Book now: Monday 6 and Tuesday 7 December, 9.30am-12.30pm
Follow the book now link and click details for more information about the course.
This webinar provides an update on important case law developments in homelessness in the last two years. It will focus on significant or new issues which impact on the substance of decisions or the way they need to be made.
This is an advanced level webinar suitable for people with significant existing knowledge and experience.
Standard rate £90+VAT | discounted rate £80+VAT
Book now: Thursday 28 October, 9.30am-12.30pm
Book now: Wednesday 1 December, 9.30am-12.30pm
Follow the book now link and click details for more information about the course.
This webinar examines the links between UK immigration status and housing rights. It considers how a person's eligibility for housing assistance is determined by their immigration status, including duties owed to homeless applicants and access to social housing.
The training includes changes to relevant legislation affecting EEA nationals after 1 January 2021.
This is an advanced level webinar for people with significant existing knowledge of housing law.
Standard rate £90+VAT | discounted rate £80+VAT
Three hour webinar
Book now: Wednesday 3 November , 9.30am-12.30pm
Book now: Tuesday 7 December, 1.30pm-4.30pm
Follow the book now link and click details for more information about the course.
Housing options
Our popular foundation series will provide you with the legal knowledge and practical skills you need to determine a person's housing status. You will learn the principles, processes and duties in homelessness legislation, including the Homelessness Reduction Act.
This webinar is ideal for new advisers and anyone who wants to broaden or refresh their housing knowledge.
Standard rate £280+VAT | discounted rate £260+VAT
Four half-day webinars
Book now: Monday 8, Tuesday 9, Thursday 11 and Friday 12 November, 9.30am-12.30pm
Book now: Tuesday 30 November, Wednesday 1, Thursday 2 and Friday 3 December, 9.30am-12.30pm
Follow the book now link and click details for more information about the course.
Aimed at local authority staff working in housing services, this webinar provides basic information about the Care Act 2014.
The course covers well-being and the importance of suitable living accommodation and housing as part of an integrated care, support and health service. You'll learn about the housing provider's duty of co-operation, obligations towards carers, safeguarding, and the relevant human rights and equalities legislation.
This is an intermediate level webinar for people who have some existing knowledge and experience in housing law.
Standard rate £90+VAT | discounted rate £80+VAT
Three hour webinar
Limited availability: Thursday 14 October, 9.30am-12.30pm
Book now: Monday 13 December, 9.30am-12.30pm
Follow the book now link and click details for more information about the course.
This webinar explores housing problems resulting from domestic abuse. We will explore housing rights of people affected by domestic abuse, civil and criminal legal options, homelessness, legal aid and access to public funds.
The training covers the relevant legislation and regulations including family law, criminal law, homelessness legislation and the Domestic Abuse Act 2021.
This is an intermediate level webinar that requires some existing knowledge of housing law.
Standard rate £110+VAT | discounted rate £100+VAT
Two two-hour webinars
Fully booked:Tuesday 26 and Wednesday 27 October, 9.30am-11.30am
Extra date: Monday 1 and Tuesday 2 November, 9.30am-11.30am
Book now: Wednesday 1 and Thursday 2 December, 9.30am-11.30am
Follow the book now link and click details for more information about the course.
This webinar provides a comprehensive update for experienced practitioners.
The course includes information about: The Homes (FfHH) Act 2018 and MHCLG guidance; benefit cap cases in the Supreme Court; bedroom tax case law; various homelessness topics; allocation of social housing; The Children Act 1989.
This is an advanced level webinar suitable for people with significant housing law knowledge.
Standard rate £90+VAT | discounted rate £80+VAT
Three hour webinar
Limited availability: Monday 18 October, 10am-1.00pm
Book now: Thursday 2 December, 9.30am-12.30pm
Follow the book now link and click details for more information about the course.
Housing conditions
This webinar covers the rules for landlords introduced by legislation in March 2019 to keep their property fit for habitation, and the rights of tenants to take legal action when the landlord fails.
The training covers the non-statutory guidance issued by MHCLG to help tenants, landlords and local authorities understand the Act.
This is an intermediate level webinar suitable for people with some knowledge and experience of housing conditions.
Standard rate £65+VAT | discounted rate £55+VAT
90 minute webinar
Book now: Friday 10 December 10am-1pm
Follow the book now link and click details for more information about the course.
Possession proceedings and eviction
Learn about the rules and processes for mortgage possession claims by lenders.
This course will cover how to negotiate with mortgage lenders and support clients during court proceedings for mortgage possession.
This is an advanced level webinar. It is suitable for housing advisers, paralegals and lawyers with a good understanding of the court possession process.
Standard rate £110+VAT | discounted rate £100+VAT
Two two-hour webinars
Book now: Wednesday 17 and Thursday 18 November, 10am-12pm
Follow the book now link and click details for more information about the course.
Benefits and debt
This webinar covers the main welfare benefits and their qualifying conditions. It explains how the various benefits fit together to provide financial support.
This is an introductory webinar suitable for people with little or no existing knowledge of the benefits system.
Standard rate £80+VAT | discounted rate £70+VAT
Two hour webinar
Book now: Wednesday 8 December, 10am-12pm
Follow the book now link and click details for more information about the course.
This webinar is for anyone who needs to know the basic principles of universal credit.
You'll learn the primary qualifying conditions, how it relates to other welfare benefits, and how it is calculated and paid.
This is an introductory level webinar aimed at people with little or no knowledge of universal credit.
Standard rate £80+ VAT | discounted rate £70+VAT
Two hour webinar
Book now: Monday 29 November, 2pm-4pm
Follow the book now link and click details for more information about the course.
This webinar covers the rules relating to the assessment, calculation and payment of the housing costs element of universal credit.
This is an introductory level webinar suitable for new advisers and people who want to expand their benefits knowledge.
Standard rate £80+VAT | discounted rate £70+VAT
Two hour webinar
Book now: Thursday 2 December, 10am-12pm
Follow the book now link and click details for more information about the course.
This webinar explains the basics of money management and personal budgeting to people who are not debt specialists. It covers the pros and cons of all the options for debt relief.
This is an introductory level webinar for people with no existing knowledge of debt advice.
Standard rate £90+VAT | discounted rate £80+VAT
Three hour webinar
Book now: Monday 6 December, 10am-1pm
Follow the book now link and click details for more information about the course.
Learn about the breathing space scheme for debts, launched on 4 May 2021.
This course covers how the scheme works, eligibility criteria for standard and mental health crisis moratoriums, which debts are included and how it effects debts. We will cover the effect of breathing space on creditor action, and look the rules for benefit and government debts.
This is an introductory level webinar aimed at people who are not debt specialists.
Standard rate £65+VAT | discounted rate £55+VAT
90 minute webinar
Book now: Tuesday 2 November, 10am-11.30am
Follow the book now link and click details for more information about the course.
This workshop will help you to support your clients to plan ahead and minimise the impact of the pandemic on their financial situation.
We will cover information about government grants to support tenants, support for rent and council tax, creditor support for consumer debt and emergency budget planning.
This is an intermediate level webinar suitable for people with some knowledge and experience.
Standard rate £90+VAT | discounted rate £80+VAT
Three hour webinar
Book now: Thursday 14 October, 9.30am-12.30pm
Book now: Thursday 9 December 10am-1pm
Follow the book now link and click details for more information about the course.
This webinar is a chance to consolidate your benefits knowledge and keep abreast of the latest developments in welfare benefits.
The training covers the main changes to welfare benefits legislation over the last 12 months, including a recap of existing rules.
This is an advanced level course suitable for people with significant existing knowledge of welfare benefits.
Standard rate £80+VAT | discounted rate £70+VAT
Two hour webinar
Fully booked: Tuesday 19 October 10am-12pm
Extra date: Thursday 9 December 2pm-4pm
Follow the book now link and click details for more information about the course.
Professional skills
Learn to effectively manage difficult conversations and diffuse situations before they escalate.
This course covers identifying reasons for anger and spotting the early signs that indicate an escalating situation, techniques for handling difficult situations, and strategies to gain control. You will learn diffusing and de-escalating skills and good working practices for protecting yourself.
Standard rate £150+VAT | discounted rate £140+VAT
Three 90 minute webinars
Book now: Tuesday 23, Wednesday 24 and Thursday 25 November, 10am–11.30am
Follow the book now link and click details for more information about the course.
This webinar will help develop your negotiation skills to achieve the best outcomes for the people you support.
The training covers research on the psychology of negotiation, and provides you with strategies to get the most positive outcomes in different situations.
Standard rate £80+VAT | discounted rate £70+VAT
Two hour webinar
Book now: Tuesday 30 November, 10am–12pm
Follow the book now link and click details for more information about the course.
Professionalism, codes of conduct and principles of data protection and confidentiality apply when working from home as well as in the office. This webinar explores the importance of maintaining professional boundaries when working remotely and considers the impact of taking a distressing call at home rather than in the office.
The workshop provides useful strategies to support staff in separating out work from personal responsibilities.
Standard rate £90+VAT | discounted rate £80+VAT
Three hour webinar
Book now: Wednesday 20 October, 2pm–5pm
Follow the book now link and click details for more information about the course.
