Housing law, homelessness, welfare, and professional skills webinars
All these course topics and more are also available for delivery to groups of six or more.
Bookings now open for scheduled webinars January-June 2024.
All our zoom webinars are delivered by subject experts. Find courses on housing law, homelessness and related subjects for all levels, from introductory to specialist.
Shelter Training is CPD accredited by The CPD Certification Service. Points allocated can be seen below for each topic and shown on attendance certificates. Some topics may be in the process of CPD accreditation approval.
Our scheduled webinars are charged at either standard or discounted rate. Most organisations pay the standard rate. Advice agencies, law centres and charities pay the discounted rate. The discounted rate will appear once you reach the 'delegates' stage of the checkout process. Pay online or request an invoice.
Call us on 0344 515 1155 or email training@shelter.org.uk for training enquiries.
Booking for other people? Contact us for manager access.
Homelessness
Introduction to housing and homelessness (for non-housing advisers)
This webinar explores the causes of homelessness, the housing options available and is ideal as part of an induction process.
The training provides an overview of the housing system and explores the main duties owed to homeless people by local authorities including assessment, prevention, and relief, and how those duties can end.
This very introductory level webinar is suitable for those who work for a housing organisation but have limited contact with housing work e.g. receptionists, administrators, or fundraisers. Not suitable for those required to give housing advice as part of their role.
3 hour webinar
CPD points: 3
Standard rate £105+VAT | discounted rate £95+VAT
Book now: Tuesday 6 February, 2pm-5pm
Book now: Friday 22 March, 9.30am-12.30pm
Book now: Tuesday 14 May, 9.30am-12.30pm
Follow the book now link and click details for more information about the course.
Homelessness law introductory
This webinar provides a comprehensive introduction to the principles, processes, and duties inherent in homelessness legislation.
Delegates will develop a systematic approach to homelessness law, an understanding of who is homeless and in priority need, knowledge of key duties, including assessment, prevention, and relief, and how those duties can end.
This is an introductory level webinar series suitable for people with little or no existing knowledge.
2 x 3 hour webinars or full-day webinar
CPD points: 6
Standard rate £165+VAT | discounted rate £150+VAT
Book now: Wednesday 13 and Thursday 14 December, 1.30pm-4.30pm
Book now: Monday 22 January, 9.30am-4.30pm
Book now: Wednesday 21 and Thursday 22 February, 9.30am-12.30pm
Book now: Thursday 21 March, 9.30am-4.30pm
Book now: Monday 22 and Tuesday 23 April, 1.30pm-4.30pm
Book now: Wednesday 22 May, 9.30am-4.30pm
Book now: Monday 17 and Tuesday 18 June, 9.30am-12.30pm
Follow the book now link and click details for more information about the course.
Also running as a face-to-face course in London in March and June.
Homelessness and allocations law advanced
This webinar explores the assessment of the prevention and relief duties including a detailed examination of eligibility, homelessness, priority need, intentionality and local connection.
Participants will also examine the duties, provision, and suitability of accommodation under Part 7 Housing Act 1996 (as amended).
It also covers case law on allocations, the current statutory framework and focus on the process of homelessness decision-making and challenging decisions.
2 x 3 hour webinars or full-day webinar
CPD points: 6
Standard rate £165+VAT | discounted rate £150+VAT
Book now: Tuesday 28 and Wednesday 29 November, 1.30pm-4.30pm
Book now: Wednesday 17 and Thursday 18 January, 9.30am-12.30pm
Book now: Tuesday 5 and Wednesday 6 March, 1.30pm-4.30pm
Book now: Monday 29 April, 9.30am-4.30pm
Book now: Monday 10 and Tuesday 11 June, 1.30pm-4.30pm
Book now: Thursday 27 June, 9.30am-4.30pm
Follow the book now link and click details for more information.
Also running as a face-to-face course in London in May.
Homelessness case law update
This webinar explores important recent cases on suitability, affordability, intentional homelessness, discharge of duties, priority need, eligibility, repeat applications or homelessness prevention.
Priority will be given to homelessness cases from the past two years involving significant or novel issues which impact on the substance of decisions or the way they need to be made.
This advanced level webinar is only suitable for staff with significant existing knowledge and experience.
3 hour webinar
CPD points: 3
Standard rate £105+VAT | discounted rate £95+VAT
Book now: Tuesday 12 December, 9.30am-12.30pm
Book now: Tuesday 6 February, 9.30am-12.30pm
Book now: Friday 19 April, 9.30am-12.30pm
Book now: Wednesday 19 June, 1.30pm-4.30pm
Follow the book now link and click details for more information about the course.
Also running as a face-to-face course in London in April.
Challenging and defending homelessness decisions
This course specifically focusses on providing delegates the opportunity to explore the legal principles against which homeless decisions are judged by the court. It looks in detail at which decisions can be reviewed under Part VII of the Housing Act 1996 (as amended by the Homelessness Reduction Act). Appeals on a point of law under s204 1996 Housing Act and the role of Judicial Review in the High Court will also be covered.
Attending this course helps decision makers fulfil their legal obligations to homeless applicants and helps other staff consider how to challenge homelessness decisions.
This intermediate level course is suitable for homelessness officers, housing options officers, housing advisers and housing support workers. Good working knowledge of the basic definition of the sections and duties contained in Part VII of the Housing Act 1996 would be beneficial.
2 x 3 hour webinars or full-day webinar
CPD points: 6
Standard rate £165+VAT | discounted rate £150+VAT
Book now: Tuesday 23 and Wednesday 24 January, 1.30pm-4.30pm
Book now: Wednesday 6 March, 9.30am-4.30pm
Book now: Wednesday 24 and Thursday 25 April, 1.30pm-4.30pm
Book now: Wednesday 12 and Thursday 13 June, 9.30am-12.30pm
Follow the book now link and click details for more information.
Also running as a face-to-face course in London in March.
Seminar: Housing advice for Afghan nationals
There is increasing concern about the likelihood of homelessness for Afghan nationals, especially those placed in ‘bridging’ accommodation provided by the Home Office.
This seminar provides an overview of the special Afghan visa schemes and asylum applications; discussion on causes of homelessness for Afghan nationals and how the current housing crisis affects their options; discussion on eligibility for benefits and housing assistance and housing options; and an overview of options available to future Afghan refugees.
This online seminar, for anyone providing advice or support to Afghan nationals in England, looks at the advice they may require and the support that may be available to help prevent or relieve homelessness.
2 hour seminar
CPD points: 2
Standard rate £85+VAT | discounted rate £70+VAT
Book now: Friday 15 December, 10am-12pm
Follow the book now link and click details for more information.
Immigration status and eligibility for housing
This webinar examines the links between the UK immigration system and housing rights. It covers how a person’s eligibility for housing assistance under the Housing Act 1996 (in terms of duties owed to people who are homeless and access to social housing) is determined by their immigration status.
This is an advanced level webinar for people with a good working knowledge of homelessness and/or allocations law. It is strongly advised that delegates have completed Shelter's homelessness law introductory training prior to attending.
3 hour webinar
CPD points: 3
Standard rate £105+VAT | discounted rate £95+VAT
Book now: Wednesday 6 December, 9.30am-12.30pm
Book now: Wednesday 7 February, 9.30am-12.30pm
Book now: Thursday 25 April, 9.30am-12.30pm
Book now: Wednesday 19 June, 9.30am-12.30pm
Follow the book now link and click details for more information about the course.
Also running as a face-to-face course in London in February and June.
Housing and mental health
This training will provide an understanding of how to access services under the Care Act 2014 (community care services) and the Mental Health Act 1983.
It will consider how best to assist people in the context of (threatened) homelessness and how to challenge adverse decisions in order to deal with homelessness more effectively and access related services.
This introductory level webinar series is suitable for advisers, support workers and social workers who work with people experiencing mental health difficulties.
Please note: this training is very much focused on the housing law aspects related to mental health. It is not suitable for individuals looking for more general mental health awareness subject matter.
2 x 2.5 hour webinars
CPD points: 5
Standard rate £150+VAT | discounted rate £130+VAT
Book now: Thursday 7 and Friday 8 December, 10am-12.30pm
Book now: Monday 12 and Tuesday 13 February, 10am-12.30pm
Book now: Tuesday 16 and Wednesday 17 April, 10am-12.30pm
Book now: Monday 24 and Tuesday 25 June, 10am-12.30pm
Follow the book now link and click details for more information about the course.
Also running as a face-to-face course in London in May.
Housing options
Domestic abuse and housing
This webinar series provides an understanding of the occupation rights, legal and housing options available to clients experiencing domestic abuse. Delegates will improve their understanding of domestic abuse, homelessness legislation and practice. The training covers the relevant legislation and regulations including family law, criminal law, homelessness legislation, and the Domestic Abuse Act 2021.
This intermediate level webinar series is suitable for people who give advice and support to those who have (or who are) experiencing domestic abuse. Previous training in domestic abuse awareness would be an advantage.
2 x 2.5 hour webinars
CPD points: 5
Standard rate £150+VAT | discounted rate £130+VAT
Book now: Monday 4 and Tuesday 5 December, 10am-12.30pm
Book now: Monday 29 and Tuesday 30 January, 2pm-4.30pm
Book now: Wednesday 20 and Thursday 21 March, 10am-12.30pm
Book now: Tuesday 7 and Wednesday 8 May, 2pm-4.30pm
Book now: Thursday 20 and Friday 21 June, 10am-12.30pm
Follow the book now link and click details for more information about the course.
Housing law and advice a foundation - part A
Our popular foundation series uses material from our Homelessness Law Introductory and Tenancy Status and Rights programmes.
The first two sessions provide a comprehensive introduction to the law as it relates to security of tenure in the public and private sectors, outlining the legal knowledge and practical skills required to determine housing status.
The second two sessions provide a comprehensive introduction to the principles, processes, and duties inherent in homelessness legislation.
Delegates will develop a systematic approach to homelessness law, an understanding of who is homeless and in priority need, knowledge of key duties, including assessment, prevention, and relief, and how those duties can end.
Ideal training for new advisers and anyone who wants to broaden or refresh their housing knowledge.
4 x 3 hour webinars
CPD points: 12
Standard rate £325+VAT | discounted rate £295+VAT
Book now: Monday 18, Tuesday 19, Wednesday 20 and Thursday 21 December, 9.30am-12.30pm
Book now: Tuesday 23, Wednesday 24, Thursday 25 and Friday 26 January, 9.30am-12.30pm
Book now: Monday 26, Tuesday 27, Wednesday 28 and Thursday 29 February, 2pm-5pm
Book now: Monday 25, Tuesday 26, Wednesday 27 and Thursday 28 March, 9.30am-12.30pm
Book now: Tuesday 23, Wednesday 24, Thursday 25 and Friday 26 April, 9.30am-12.30pm
Book now: Monday 20, Tuesday 21, Wednesday 22 and Thursday 23 May, 9.30am-12.30pm
Book now: Tuesday 25, Wednesday 26, Thursday 27 and Friday 28 June, 10am-1pm
Follow the book now link and click details for more information about the course.
Housing law and advice a foundation - part B
This webinar series equips delegates with advanced skills to deal with a range of housing problems, applying a practical approach to more complex issues.
Delegates attend four webinars, supplemented by an hour of self-guided learning each day. The first day explores landlord and tenant law. The second day covers challenging homelessness decisions. The third day looks at disrepair as well as harassment and illegal eviction. The final day covers domestic abuse and housing.
This intermediate level webinar series is suitable for advisers who have completed Shelter's 'foundation in housing law and advice - part A' training or have experience in the areas covered (homelessness, tenancy status and rights).
4 x 2.5 hour webinars (plus 4 x 1 hour self-guided learning sessions)
CPD points: 10
Standard rate £325+VAT | discounted rate £295+VAT
Book now: Monday 27, Tuesday 28, Wednesday 29 and Thursday 30 November, 10am-12.30pm (plus one hour self-guided learning per afternoon)
Book now: Tuesday 6, Wednesday 7, Thursday 8 and Friday 9 February, 2pm-4.30pm (plus one hour self-guided learning per day)
Book now: Monday 25, Tuesday 26, Wednesday 27 and Thursday 28 March, 2pm-4.30pm (plus one hour self-guided learning per day)
Book now: Monday 13, Tuesday 14, Wednesday 15 and Thursday 16 May, 10am-12.30pm (plus one hour self-guided learning per afternoon)
Follow the book now link and click details for more information about the course.
Housing law roundup
Provides experienced staff with an update regarding key developments in housing law, with an emphasis on recent case law decisions and their implications for housing advice and casework.
Housing law is vast and multifaceted. While we have distilled the most critical information, not every possible case can be covered. Instead, we have focussed on key case law, legislative and policy updates that will provide the knowledge and insights advanced practitioners require.
Due to time constraints, particularly on the webinar version, some prioritisation of content may be required. However, all delegates are provided with our roundup booklet which contains helpful summaries of recent cases and other content for review after the training.
This advanced level training is suitable for housing advisers, lawyers, and local authority staff with a good working knowledge of housing law.
Standard rate £105+VAT | discounted rate £95+VAT
3 hour webinar
CPD points: 3
Book now: Monday 4 March, 2pm-5pm
Book now: Wednesday 15 May, 9.30am-12.30pm
Follow the book now link and click details for more information about the course.
Also running as a face-to-face course in London in December, February and June.
Landlord and tenant law introductory
This webinar is a general introduction to landlord and tenant law covering common tenancy types and tenant rights in both the private and social housing sectors.
This includes notice requirements and how the courts decide whether to make an order for possession. Delegates will also learn how to establish whether a sole or joint tenancy has come to an end following a surrender or valid notice and whether a tenancy has been transferred via an assignment or succession.
This introductory level webinar is suitable for housing advisers and housing workers.
2 x 3 hour webinars or full-day webinar
CPD points: 6
Standard rate £165+VAT | discounted rate £150+VAT
Book now: Thursday 7 December 9.30am-4.30pm
Book now: Thursday 1 and Friday 2 February, 9.30am-12.30pm
Book now: Tuesday 26 March, 9.30am-4.30pm
Book now: Tuesday 21 May, 9.30am-4.30pm
Follow the book now link and click details for more information.
Students and housing
This webinar will provide an understanding of how various aspects of housing law apply to students, in particular their rights as tenants and how they can gain access to homeless services.
It will explore how best to assist people in the context of (threatened) homelessness and how to defend people’s homes and challenge adverse homeless decisions.
This introductory level training is suitable for advisers, support workers and student union officers who want to know more about dealing effectively with threatened homelessness and accessing related services.
2 x 2.5 hour webinars
CPD points: 4
Standard rate £150+VAT | discounted rate £130+VAT
Book now: Monday 22 and Tuesday 23 April, 10am-12.30pm
Follow the book now link and click details for more information about the course.
Tenancy status and rights
This webinar provides a comprehensive introduction to security of tenure in the public and private sectors, including security of tenure across sole and joint tenancies regulated by the Rent Act 1977, Housing Act 1985, Housing Act 1988, Housing Act 1996; as well as tied accommodation, licences and occupiers who fall outside of mainstream protection.
We also discuss which notices are used in possession proceedings and the impact that an order for possession has on an occupier’s security of tenure, including the basic defences and counterclaims available.
2 x 3 hour webinars
CPD points: 6
Standard rate £165+VAT | discounted rate £150+VAT
Book now: Wednesday 29 and Thursday 30 November, 9.30am-12.30pm
Book now: Monday 5 and Tuesday 6 February, 9.30am-12.30pm
Book now: Wednesday 27 March, 9.30am-4.30pm
Book now: Monday 13 and Tuesday 14 May, 1.30pm-4.30pm
Follow the book now link and click details for more information.
Also running as a face-to-face course in London in February.
Young people and accommodation
This webinar explores when a social services duty to house a young person arises, housing authority duties to house a young person, the relationship between child poverty and intentional homelessness, and how to challenge a decision to not house or assist a young person.
This introductory level training is suitable for anyone advising young people, care leavers or former looked after young adults about their housing rights and options.
3 hour webinar
CPD points: 3
Standard rate £105+VAT | discounted rate £95+VAT
Book now: Tuesday 13 February, 9.30am-12.30pm
Book now: Tuesday 4 June, 9.30am-12.30pm
Follow the book now link and click details for more information about the course.
Also running as a face-to-face course in London in April.
Housing conditions
Disrepair and housing conditions
Following the tragic death of Awaab Ishak in 2022, the government announced plans to make major changes to the law on damp and mould for both the private and social sector.
This webinar series covers current housing law provisions in relation to disrepair and housing conditions. It focuses on landlord’s legal obligations, tenants’ rights and the different methods of enforcement. Reform for the future, and what the sector can expect when it comes to tackling disrepair and poor housing conditions, is also covered.
This is an intermediate level webinar series suitable for housing and homelessness officers, advisers, lawyers, and those working with private and social sector tenants.
2 x 3 hour webinars
Standard rate £165+VAT | discounted rate £150+VAT
Fully booked: Monday 29 and Tuesday 30 January, 9.30am-12.30pm
Book now: Tuesday 16 and Wednesday 17 January, 1.30pm-4.30pm
Book now: Wednesday 17 and Thursday 18 April, 9.30am-12.30pm
Book now: Monday 24 and Tuesday 25 June, 1.30pm-4.30pm
Follow the book now link and click details for more information about the course.
Also running as a face-to-face course in London in March.
Health and housing
Hoarding behaviours
This webinar supports delegates in understanding the issues surrounding hoarding behaviours, and the skills to refer concerns appropriately in order to get support.
The training covers: an insight into hoarding behaviour and the reasons behind it; identifying the signs and symptoms of hoarding behaviours; risks associated with hoarding; how legislation including Safeguarding and the Care Act 2014 are relevant to hoarding behaviours.
3 hour webinar
CPD points: 3
Standard rate £105+VAT | discounted rate £95+VAT
Book now: Monday 29 January, 9.30am-12.30pm
Book now: Wednesday 12 June, 1.30pm-4.30pm
Follow the book now link and click details for more information about the course.
The Care Act and housing
This webinar explores the interface between homelessness, housing, and community care provision under the Care Act 2014 looking at: when and if housing can or should be provided under the Care Act; why a failure to advise on Care Act provision could impact adversely on assessment; what is a need for care and support; ordinary residence; well-being principle; lack of capacity; no recourse to public funds and more.
This intermediate level webinar is aimed primarily, but not exclusively, at local authority staff working in housing services. Also relevant to anyone giving advice to those with physical or mental health problems.
3 hour webinar
CPD points: 3
Standard rate £105+VAT | discounted rate £95+VAT
Book now: Tuesday 5 December, 9.30am-12.30pm
Book now: Thursday 1 February, 9.30am-12.30pm
Book now: Wednesday 17 April, 1.30pm-4.30pm
Book now: Thursday 20 June, 9.30am-12.30pm
Follow the book now link and click details for more information about the course.
Also running as a face-to-face course in London in March.
The Mental Capacity Act 2005
Interactive training in workshop format, covering all of the essentials contained in
the Mental Capacity Act (MCA). Delegates will leave knowing more about the MCA,
feeling confident about working within this legal framework
Suitable for
staff at all levels who need to know more about the Mental Capacity Act and its
implementation.
2 x 3 hour webinars
CPD points: 6
Standard rate £165+VAT | discounted rate £150+VAT
Book now: Wednesday 14 and Thursday 15 February, 9.30am-12.30pm
Book now: Tuesday 11 and Wednesday 12 June, 9.30am-12.30pm
Follow the book now link and click details for more information about the course.
Possession proceedings and eviction
Mortgage repossessions
Learn about the rules and processes for mortgage possession claims by lenders.
This training covers how to negotiate with mortgage lenders and support clients during court proceedings for mortgage possession.
This advanced level webinar series is suitable for housing advisers, paralegals, and lawyers with a good understanding of the court possession process.
2 x 2 hour webinars
CPD points: 4
Standard rate £130+VAT | discounted rate £120+VAT
Book now: Wednesday 31 January and Thursday 1 February, 2pm-4pm
Book now: Thursday 13 and Friday 14 June, 10am-12pm
Follow the book now link and click details for more information about the course.
Seminar: Defending ground 8 (mandatory) possession proceedings
This seminar examines the law and tactics that can be employed to defend Ground 8 Housing Act 1988 Possession Proceedings – commonly brought against housing association tenants. This is a difficult, but important part of homelessness prevention.
This seminar, delivered online, is suitable for advisers and lawyers who advise on, and prepare, defences to possession proceedings.
Standard rate £85+VAT | discounted rate £70+VAT
2 hour seminar
Book now: Thursday 14 March, 10.30am-12.30pm
Follow the book now link and click details for more information.
Benefits and debt
Introduction to financial capability and debt advice
This webinar explains the basics of money management and personal budgeting to non-specialist advisors. It covers the pros and cons of all the options for debt relief, and government assistance in response to the cost of living crisis
This is an introductory level webinar for people with no existing knowledge of debt advice.
3 hour webinar
CPD points: 3
Standard rate £105+VAT | discounted rate £95+VAT
Book now: Thursday 30 November, 9.30am-12.30pm
Book now: Monday 5 February, 9.30am-12.30pm
Book now: Wednesday 24 April, 9.30am-12.30pm
Book now: Wednesday 26 June, 9.30am-12.30pm
Follow the book now link and click details for more information about the course.
Introduction to housing costs in Universal Credit
One of the most complex aspects of Universal Credit (UC) is the assessment and calculation of the housing costs element.
This webinar looks at qualifying criteria; payments of rent; service charges; liability conditions; occupancy conditions; additional bedroom allocations; non-dependents; people under 35; local housing allowances; under-occupancy; rent arrears; overpayments and more.
This introductory level webinar is suitable for advice workers and housing officers that assist and advise tenants with the housing cost element.
2.5 hour webinar
CPD points: 2.5
Standard rate £100+VAT | discounted rate £85+VAT
Book now: Monday 27 November, 10am-12.30pm
Book now: Wednesday 7 February, 9.30am-12pm
Book now: Tuesday 30 April, 9.30am-12pm
Book now: Monday 24 June, 9.30am-12pm
Follow the book now link and click details for more information about the course.
Universal Credit overview
Delegates with little/no knowledge of Universal Credit will learn how Universal Credit is calculated and the basis of entitlement and payment.
This webinar includes the basic principles of Universal Credit and its role in the welfare state; the migration process and the end of legacy benefits; primary qualifying conditions; the application process; an explanation and calculation of the allowances and elements; the benefit cap; vulnerability factors; and sanctions.
2.5 hour webinar
CPD points: 2.5
Standard rate £100+VAT | discounted rate £85+VAT
Book now: Wednesday 6 December, 10am-12.30pm
Book now: Thursday 7 March, 9.30am-12pm
Book now: Wednesday 5 June, 9.30am-12pm
Follow the book now link and click details for more information about the course.
Seminar: Vulnerability in debt collection and enforcement
Assessing vulnerability has become a key issue in debt recovery and has been a statutory duty for enforcement agents since 2014. Legislation gives no precise definition of the term, which often leads to uncertainty about its scope. Whilst a list of categories permits quick decision making, vulnerability should be understood as a process, not as a label, and that creditors and agents can create it just as much as recognise it.
This online seminar provides an overview of the statutory significance of vulnerability;
the many definitions of a vulnerable debtor; the responsibilities that both creditors and enforcement agents have in responding to vulnerable clients; and the practical elements in advocating for vulnerable individuals.
This intermediate-level seminar is suitable for delegates familiar with the debt recovery and enforcement process, including debt advisers, money advisers and support workers providing debt support to clients.
2.5 hour seminar
CPD points: 2.5
Standard rate £90+VAT | discounted rate £75+VAT
Book now: Tuesday 16 January, 10am-12.30pm
Book now: Friday 19 April, 10am-12.30pm
Follow the book now link and click details for more information.
The Universal Credit migration programme
The Department for Work and Pensions (DWP) migration programme for Universal Credit (UC) will transfer all legacy benefit claimants to UC by 2025. This webinar explores the migration process, deadline dates, and the transitional protections of the programme.
This intermediate level webinar is suitable for people with a basic knowledge of the benefits system, who need to understand the programme to guide residents and clients through it.
2.5 hour webinar
CPD points: 2.5
Standard rate £100+VAT | discounted rate £85+VAT
Book now: Friday 1 December, 9.30am-12pm
Book now: Wednesday 13 March, 9.30am-12pm
Follow the book now link and click details for more information about the course.
Welfare benefits for older people
This introductory level webinar explains the principal benefits and qualifying criteria for people of pension age.
It contains the definition of pension-age, and mixed-age couples; state retirement pension; state pension credit; attendance allowance; housing benefit and council tax support; service charges in sheltered housing.
Suitable for advice workers and housing officers working in the sector, either as an introduction or as a refresher to existing knowledge.
2.5 hour webinar
CPD points: 2.5
Standard rate £100+VAT | discounted rate £85+VAT
Book now: Tuesday 18 June, 9.30am-12pm
Follow the book now link and click details for more information about the course.
Welfare benefits overview
This webinar covers the main welfare benefits including the distinction between contributory, means-tested and health-tested benefits - exploring how various benefits fit together to provide financial support.
Content includes an overview of the main benefits and their qualifying criteria; the distinction between the working-age and pension-age systems; the relationship between Universal Credit and other benefits.
This introductory level webinar is suitable for people with little or no existing knowledge of the benefits system.
2.5 hour webinar
CPD points: 2.5
Standard rate £100+VAT | discounted rate £85+VAT
Limited availability: Tuesday 5 December, 10am-12.30pm
Book now: Friday 2 February, 9.30am-12pm
Book now: Thursday 18 April, 9.30am-12pm
Book now: Thursday 27 June, 9.30am-12pm
Follow the book now link and click details for more information about the course.
Welfare benefits update
This webinar is a chance for advisors to consolidate their existing knowledge of welfare benefits and keep abreast of the latest developments in the sector over the last 12 months.
After attending delegates will have a full understanding of the current rules affecting claimants, knowledge of welfare benefit developments and an insight into the welfare state's trajectory.
This is an advanced level course suitable for people with significant existing knowledge of welfare benefits.
2.5 hour webinar
CPD points: 2.5
Standard rate £100+VAT | discounted rate £85+VAT
Fully booked: Monday 11 December, 10am-12.30pm
Book now: Monday 15 January 2pm-4.30pm* extra date
Book now: Friday 26 April, 9.30am-12pm
Follow the book now link and click details for more information about the course.
Professional skills
Assertiveness
This practical webinar helps delegates to develop their confidence and gain the skills to ask for what they want, disagree with others, and stay assertive when faced with challenges in order to have more impact in the workplace.
Participants will be equipped with practical, implementable strategies to move away from non-assertive behaviours and toward more consistent assertiveness.
Suitable for those seeking to behave more assertively in the workplace and increase the effectiveness of working relationships.
3 hour webinar
Standard rate £105+VAT | discounted rate £95+VAT
Book now: Tuesday 19 March, 1.30pm-4.30pm
Follow the book now link and click details for more information about the course.
Casework skills for prevention and advice services
This webinar equips staff whose work involves managing and progressing prevention and advice casework with key skills to manage their caseload effectively. Participants will learn how to identify deadlines and set realistic targets, as well as exploring issues around shared work on case files, the importance of note-taking, and the effective closure of cases.
The session covers understanding prevention and advice; skills of an effective caseworker; identifying and agreeing on priority tasks with clients; identifying key stages in the case management process; identifying and managing barriers to casework progression; developing good practice in recording case notes and information; working towards outcomes and case closure.
3 hour webinar
CPD points: 3
Standard rate £105+VAT | discounted rate £95+VAT
Book now: Friday 1 December, 9.30am-12.30pm
Book now: Friday 15 March, 9.30am-12.30pm
Book now: Tuesday 25 June, 2pm-5pm
Follow the book now link and click details for more information about the course.
Also running as a face-to-face course in London in May.
Domestic abuse awareness
Explains the different definitions, myths, stereotypes and forms of domestic abuse. Delegates learn how to spot the signs and indicators of domestic abuse and the reasons behind why clients may remain in, or return to, abusive relationships.
It covers the Care Act 2015 guidance; how to identify domestic abuse over the phone; supporting customers to identify an abusive relationship; responding to disclosures and requests for help; signposting to specialist services.
Standard rate £105+VAT | discounted rate £95+VAT
3 hour webinar
CPD points: 3
Book now: Tuesday 18 June, 2pm-5pm
Follow the book now link and click details for more information about the course.
Handling challenging situations
This webinar series supports participants to handle challenging situations using a range of strategies developed through psychological theories.
This course is suitable for housing officers; housing support workers; new or experienced advisers; and those who need effective strategies to manage difficult conversations and be able to diffuse situations before they escalate.
2 x 2.5 hour webinars
CPD points: 5
Standard rate £150+VAT | discounted rate £130+VAT
Book now: Wednesday 17 and Thursday 18 January, 10am-12.30pm
Book now: Monday 22 and Tuesday 23 April, 2pm-4.30pm
Book now: Wednesday 26 and Thursday 27 June, 2pm-4.30pm
Follow the book now link and click details for more information about the course.
Also running as a face-to-face course in London in March.
Managing wellbeing at work
Addressing employee wellbeing is good for both staff and the organisation. Promoting wellbeing to help prevent stress and create positive working environments where individuals and the organisation can prosper.
Attention to health and wellbeing can be a fundamental enabler of employee engagement, retention, and organisational performance. Managers can develop high-functioning teams by taking a holistic and equitable view of staff wellbeing by ensuring that the support available addresses individual needs.
This training is aimed at managers and supervisors wishing to develop an understanding of wellbeing and its importance to both staff and their organisation.
Standard rate £105+VAT | discounted rate £95+VAT
3 hour webinar
Book now: Monday 13 May, 1.30pm-4.30pm
Follow the book now link and click details for more information about the course.
Maximising your negotiation and influencing skills
This workshop will provide guidance and support about how to use negotiation skills to positively influence outcomes for service users. Covers research on the psychology of negotiation and provides delegates with strategies to get the most positive outcomes in different situations.
2 hour webinar
CPD points: 2
Standard rate £95+VAT | discounted rate £80+VAT
Book now: Thursday 7 December 2pm-4pm
Book now: Monday 11 March, 10am-12pm
Book now: Wednesday 19 June, 10am-12pm
Follow the book now link and click details for more information about the course.
Professional boundaries
This training enables participants to effectively manage boundaries between themselves and their clients.
It covers what boundaries are, the risks of strong and weak boundaries, reasons and strategies for working in the middle ground, warning signs of someone attempting to cross boundaries, recognising situations that increase the risk of compromised boundaries, ways to begin and end working relationships, and implementing methods of good practice managing boundaries.
3 hour webinar
CPD points: 3
Standard rate £105+VAT | discounted rate £95+VAT
Book now: Tuesday 23 January, 9.30am-12.30pm
Book now: Tuesday 16 April, 1.30pm-4.30pm
Book now: Thursday 20 June, 1.30pm-4.30pm
Follow the book now link and click details for more information about the course.
Safeguarding for call handlers
Explains the importance of remaining vigilant to safeguarding concerns and how to respond appropriately to disclosures and suspicions of abuse when working with customers or clients on the telephone.
This workshop-style webinar covers legislation regarding safeguarding, including key responsibilities for organisations working with children or vulnerable adults; categories, signs and symptoms of abuse; how to identify possible abuse over the phone; approaches to handling a call of distress; responding to disclosures; what to do if you are worried about a customer, including guidance for responding to immediate danger; sharing information in line with GDPR, confidentiality and consent; supporting customers to keep themselves safe.
3 hour webinar
CPD points: 3
Standard rate £105+VAT | discounted rate £95+VAT
Book now: Tuesday 19 March, 9.30am-12.30pm
Follow the book now link and click details for more information about the course.
Time management
This webinar focuses on managing and using available time effectively for maximum productivity and efficiency (both remotely and in the office).
The training covers identifying personal barriers to effective time management; how to plan work tasks and prioritise them efficiently; managing workloads and deadlines for minimal stress.
2 hour webinar
CPD points: 2
Standard rate £95+VAT | discounted rate £80+VAT
Book now: Tuesday 5 March, 10.30am-12.30pm
Book now: Tuesday 11 June, 9.30am-11.30am
Follow the book now link and click details for more information about the course.
