Housing law, homelessness, welfare, and professional skills webinars
All these course topics and more are also available for delivery to groups of six or more.
All our zoom webinars are delivered by subject experts. Find courses on housing law, homelessness and related subjects for all levels, from introductory to specialist.
Our scheduled webinars are charged at either standard or discounted rate. Most organisations pay the standard rate. Advice agencies, law centres and charities pay the discounted rate. The discounted rate will appear once you reach the 'delegates' stage of the checkout process. Pay online or request an invoice.
Call us on 0344 515 1155 or email training@shelter.org.uk for training enquiries.
Booking for other people? Contact us for manager access.
Homelessness
This webinar provides a comprehensive introduction to the principles, processes, and duties inherent in homelessness legislation. The training covers the assessment, prevention, and relief duties brought in by the Homelessness Reduction Act.
Delegates will develop a systematic approach to homelessness law, an understanding of who is homeless and in priority need, knowledge of key duties, and how those duties can end.
This is an introductory level webinar series suitable for people with little or no existing knowledge.
Standard rate £155+VAT | discounted rate £140+VAT
2 x 3 hour webinars
Fully booked: Monday 15 and Tuesday 16 August, 9.30am-12.30pm
Book now: Thursday 1 and Friday 2 September, 9.30am-12.30pm
Book now: Tuesday 20 and Wednesday 21 September, 9.30am-12.30pm
Follow the book now link and click details for more information about the course.
Also running as a longer, more interactive face-to-face course in London in November.
This training covers homelessness law and new case law developments. Participants will examine case law on allocations and the current statutory framework. The process of homelessness decision-making, including duties brought in by the Homelessness Reduction Act will also be given.
Additional content will be provided to delegates pre and post-webinar. The pre-webinar reading introduces important aspects of the subject areas covered. Post-webinar content will support delegates by encouraging them to consolidate and reflect on their learning.
This advanced level webinar series is suitable for homeless officers, housing advisers, and solicitors with previous training in homelessness legislation. This course assumes that delegates will be familiar with the basic definition sections of Part 7 of the Housing Act 1996.
Standard rate £155+VAT | discounted rate £140+VAT
2 x 3 hour webinars
Book now: Tuesday 13 and Wednesday 14 September, 9.30am-12.30pm
Follow the book now link and click details for more information about the course.
Also running as a longer, more interactive face-to-face course in London in October.
This webinar provides an update on important case law developments in homelessness over the last two years. The training focusses on significant, and new issues which impact the substance of decisions, or the way they need to be made.
This is an advanced level webinar suitable for people with significant existing knowledge and experience.
Standard rate £100+VAT | discounted rate £90+VAT
3 hour webinar
Book now: Friday 9 September, 9.30am-12.30pm
Follow the book now link and click details for more information about the course.
Also running as a longer, more interactive face-to-face course in London in October.
This course gives delegates the opportunity to explore the legal principles against which homeless decisions are judged by the court. It looks in detail at which decisions can be reviewed under Part VII of the Housing Act 1996 (as amended by the Homelessness Reduction Act). Appeals on a point of law under s204 1996 Housing Act and the role of Judicial Review in the High Court will also be covered.
Attending this course helps decision makers fulfil their legal obligations to homeless applicants and helps other staff consider how to challenge homelessness decisions.
This intermediate level course is suitable for homelessness officers, housing options officers, housing advisers and housing support workers. Good working knowledge of the basic definition of the sections and duties contained in Part 7 of the Housing Act 1996 would be beneficial.
Standard rate £155+VAT | discounted rate £140+VAT
2 x 3 hour webinars
Book now: Monday 5 and Tuesday 6 September, 9.30am-12.30pm
Follow the book now link and click details for more information about the course.
Also running as a longer, more interactive face-to-face course in London in October.
This training examines the links between the UK immigration system and housing rights. It covers how a person’s eligibility for housing assistance under the Housing Act 1996 (in terms of duties owed to people who are homeless and access to social housing) is determined by their immigration status.
This is an advanced level webinar for people with significant existing knowledge of housing law.
Standard rate £100+VAT | discounted rate £90+VAT
3 hour webinar
Book now: Monday 12 September, 9.30am-12.30pm
Book now: Friday 30 September, 9.30am-12.30pm
Follow the book now link and click details for more information about the course.
Also running as a longer, more interactive face-to-face course in London in September and November.
This training will provide an understanding of how to access services under the Care Act 2014 (community care services) and the Mental Health Act 1983.
It will consider how best to assist people in the context of (threatened) homelessness and how to challenge adverse decisions in order to deal with homelessness more effectively and access related services.
This introductory level webinar series is suitable for advisers, support workers and social workers who work with people experiencing mental health difficulties.
Please note: this training is very much focused on the housing law aspects related to mental health. We also offer a ‘Mental Health Awareness’ course which looks at mental health issues and conditions. In addition, the awareness course works on developing delegates’ confidence, skills and sensitivity when working with people with mental health issues. Please enquire for a full course outline.
Standard rate £145+VAT | discounted rate £125+VAT
2 x 2.5 hour webinars
Fully booked: Thursday 8 and Friday 9 September, 9.30am-12pm
Book now: Monday 10 October, 10am-12.30pm and Monday 10 October, 1.30pm-4pm
Follow the book now link and click details for more information about the course.
Also running as a longer, more interactive face-to-face course in London in October.
Housing options
This webinar series explores housing problems resulting from domestic abuse. Delegates will examine the housing rights of people affected by domestic abuse, civil and criminal legal options, homelessness, legal aid, and access to public funds.
The training covers the relevant legislation and regulations including family law, criminal law, homelessness legislation, and the Domestic Abuse Act 2021.
This intermediate level webinar series requires some existing knowledge of housing law.
Standard rate £120+VAT | discounted rate £110+VAT
2 x 2 hour webinars
Book now: Tuesday 16 and Wednesday 17 August, 10am-12pm
Book now: Monday 19 and Tuesday 20 September, 10am-12pm
Follow the book now link and click details for more information about the course.
Also running as a longer, more interactive face-to-face course in London in November.
Our popular foundation series uses material from our Homelessness Law Introductory and Tenancy Status and Rights programmes.
The first two sessions provide a comprehensive introduction to the law as it relates to security of tenure in the public and private sectors, outlining the legal knowledge and practical skills required to determine housing status.
Delegates will develop a systematic approach to homelessness law, an understanding of who is homeless and in priority need, knowledge of key duties, and how those duties can end.
The second two sessions provide a comprehensive introduction to the principles, processes, and duties inherent in homelessness legislation. The training also covers the assessment, prevention, and relief duties brought in by the Homelessness Reduction Act.
Ideal training for new advisers and anyone who wants to broaden or refresh their housing knowledge.
Standard rate £310+VAT | discounted rate £285+VAT
4 x 3 hour webinars
Book now: Monday 8, Tuesday 9, Wednesday 10 & Thursday 11 August, 9.30am-12.30pm
Book now: Monday 5, Tuesday 6, Wednesday 7 & Thursday 8 September, 1.30pm-4.30pm
Book now: Monday 26, Tuesday 27, Wednesday 28 & Thursday 29 September, 9.30am-12.30pm
Follow the book now link and click details for more information about the course.
Also running as a longer, more interactive face-to-face course in London in September.
This training equips delegates with advanced skills in dealing with a range of housing problems by using a practical approach to more complex housing issues.
The training will explore landlord and tenant law, challenging homelessness decisions, disrepair, harassment, illegal eviction, and domestic abuse.
This intermediate level webinar series is suitable for advisers who have completed the 'foundation in housing law and advice: part A' training or have experience in the areas covered.
Standard rate £310+VAT | discounted rate £285+VAT
4 x 2.5 hour webinars (plus 4 x 1 hour self-guided learning sessions)
Book now: Tuesday 20, Wednesday 21, Thursday 22 & Friday 23 September, 9.30am-12pm (plus one hour self-guided learning per afternoon)
Follow the book now link and click details for more information about the course.
This webinar provides a comprehensive update for experienced practitioners, focusing on significant or new issues which impact practitioners.
It covers recent case law and changes in legislation related to homelessness and allocations law, as well as landlord and tenant law. Any important changes to those owed duties under the Care Act 2014, the Children Act 1989 and those with ‘no recourse to public funds’ are also examined.
This advanced level webinar is suitable for experienced staff with a good working knowledge of housing and homelessness law.
Standard rate £100+VAT | discounted rate £90+VAT
3 hour webinar
Book now: Thursday 15 September, 9.30am-12.30pm
Follow the book now link and click details for more information about the course.
This webinar series provides a comprehensive introduction to the law as it relates to security of tenure in the public and private sectors, outlining the legal knowledge and practical skills required to determine housing status.
This introductory level training is suitable for housing workers and people interested in housing issues. Aimed at those with little or no experience of security of tenure, and those looking to update or consolidate their knowledge.
Standard rate £155+VAT | discounted rate £140+VAT
2 x 3 hour webinar
Book now: Monday 12 and Tuesday 13 September, 9.30am-12.30pm
Follow the book now link and click details for more information about the course.
This webinar provides basic information about the Care Act 2014.
The training covers the interface between homelessness, housing, and community care provision under the Care Act 2014; when and if housing can or should be provided under the Care Act; why a failure to advise on Care Act provision could impact adversely on assessment; what is a need for care and support; ordinary residence; well-being principle; lack of capacity; no recourse to public funds and more.
This intermediate level webinar is aimed primarily, but not exclusively, at local authority staff working in housing services. Also relevant to anyone giving advice to those with physical or mental health problems.
Standard rate £100+VAT | discounted rate £90+VAT
3 hour webinar
Book now: Friday 12 August, 9.30am-12.30pm
Book now: Tuesday 13 September, 9.30am-12.30pm
Follow the book now link and click details for more information about the course.
Also running as a longer, more interactive face-to-face course in London in October.
Housing conditions
This webinar covers the rules for landlords introduced by legislation in March 2019 to keep their property fit for habitation, and the rights of tenants to take legal action when the landlord fails.
The training covers the non-statutory guidance issued by DLUHC to help tenants, landlords and local authorities understand the Act.
This intermediate level webinar is suitable for people with some knowledge and experience of housing conditions.
Standard rate £70+VAT | discounted rate £60+VAT
90 minute webinar
Book now: Monday 19 September, 10am-11.30am
Follow the book now link and click details for more information about the course.
Possession proceedings and eviction
Learn about the rules and processes for mortgage possession claims by lenders.
This training covers how to negotiate with mortgage lenders and support clients during court proceedings for mortgage possession.
This advanced level webinar series is suitable for housing advisers, paralegals, and lawyers with a good understanding of the court possession process.
Standard rate £120+VAT | discounted rate £110+VAT
2 x 2 hour webinars
Book now: Thursday 15 and Friday 16 September, 10am-12pm
Follow the book now link and click details for more information about the course.
Benefits and debt
This training covers how the breathing space scheme works, eligibility criteria for standard and mental health crisis moratoriums, which debts are included, and how it affects debts. It also explores the effect of breathing space on creditor action and looks at the rules for benefit and government debts.
This is an introductory level webinar aimed at people who are not debt specialists.
Standard rate £70+VAT | discounted rate £60+VAT
90 minute webinar
Book now: Thursday 8 September, 10am-11.30am
Follow the book now link and click details for more information about the course.
This webinar covers how the breathing space scheme works; eligibility criteria for the standard and mental scheme; which debts are covered, and how this affects the enforcement of those debts; how creditors have to behave in relation to those debts; and the effect of breathing space on benefit and government debts.
This training will finish with a session on various housing scenarios where Breathing Space could be helpful.
This intermediate level webinar is suitable for housing specialists.
Standard rate £90+VAT | discounted rate £75+VAT
2 hour webinar
Book now: Wednesday 7 September, 10am-12pm
Follow the book now link and click details for more information about the course.
This webinar explains the basics of money management and personal budgeting to people who are not debt specialists. It covers the pros and cons of all the options for debt relief, and government assistance in response to the cost of living crisis
This is an introductory level webinar for people with no existing knowledge of debt advice.
Standard rate £100+VAT | discounted rate £90+VAT
3 hour webinar
Book now: Friday 9 September, 9.30am-12.30pm
Follow the book now link and click details for more information about the course.
This webinar covers the rules relating to the assessment, calculation, and payment of the housing costs element of universal credit.
This introductory level webinar is suitable for new advisers and people who want to expand their benefits knowledge.
Standard rate £90+VAT | discounted rate £75+VAT
2 hour webinar
Book now: Wednesday 7 September, 10am-12pm
Follow the book now link and click details for more information about the course.
Delegates will learn about primary qualifying conditions, how it relates to other welfare benefits, how it is calculated and how it is paid.
This introductory level webinar is suitable for people with little or no knowledge of universal credit who need to understand the basic principles.
Standard rate £90+VAT | discounted rate £75+VAT
2 hour webinar
Book now: Tuesday 27 September, 10am-12pm
Follow the book now link and click details for more information about the course.
This webinar covers the main welfare benefits and their qualifying conditions. It explains how the various benefits fit together to provide financial support.
This introductory level webinar is suitable for people with little or no existing knowledge of the benefits system.
Standard rate £90+VAT | discounted rate £75+VAT
2 hour webinar
Book now: Wednesday 10 August, 10am-12pm
Book now: Friday 16 September, 10am-12pm
Follow the book now link and click details for more information about the course.
This webinar is a chance for delegates to consolidate their benefits knowledge and keep abreast of the latest developments in welfare benefits.
The training covers the main changes to welfare benefits legislation over the last 12 months, including a recap of existing rules and government assistance in response to the cost of living crisis.
This advanced level webinar is suitable for people with significant existing knowledge of welfare benefits.
Standard rate £90+VAT | discounted rate £75+VAT
2 hour webinar
Book now: Monday 12 September, 10am-12pm
Follow the book now link and click details for more information about the course.
Professional skills
This webinar series supports participants to handle challenging situations using a range of strategies developed through psychological theories.
This course is suitable for housing officers; housing support workers; new or experienced advisers; and those who need effective strategies to manage difficult conversations and be able to diffuse situations before they escalate.
Standard rate £145+VAT | discounted rate £125+VAT
2 x 2.5 hour webinars
Book now: Thursday 1 and Friday 2 September, 9.30am-12pm
Follow the book now link and click details for more information about the course.
Addressing employee wellbeing is good for both staff and the organisation. Promoting wellbeing to help prevent stress and create positive working environments where individuals and the organisation can prosper.
Attention to health and wellbeing can be a fundamental enabler of employee engagement, retention, and organisational performance. Managers can develop high-functioning teams by taking a holistic and equitable view of staff wellbeing by ensuring that the support available addresses individual needs.
This training is aimed at managers and supervisors wishing to develop an understanding of wellbeing and its importance to both staff and their organisation.
Standard rate £100+VAT | discounted rate £90+VAT
3 hour webinar
Book now: Friday 23 September, 9.30am-12.30pm
Follow the book now link and click details for more information about the course.
This webinar helps participants develop their negotiation skills to achieve the best outcomes for the people they support.
The training covers research on the psychology of negotiation and provides delegates with strategies to get the most positive outcomes in different situations.
Standard rate £90+VAT | discounted rate £75+VAT
2 hour webinar
Book now: Tuesday 13 September, 2pm-4pm
Follow the book now link and click details for more information about the course.
Also running as a longer, more interactive face-to-face course in London in October.
This training enables participants to effectively manage boundaries between themselves and their clients.
It covers what boundaries are, the risks of strong and weak boundaries, reasons and strategies for working in the middle ground, warning signs of someone attempting to cross boundaries, recognising situations that increase the risk of compromised boundaries, ways to begin and end working relationships, and implementing methods of good practice managing boundaries.
Standard rate £100+VAT | discounted rate £90+VAT
3 hour webinar
Book now: Monday 19 September, 9.30am-12.30pm
Follow the book now link and click details for more information about the course.
Also running as a longer, more interactive face-to-face course in London in October.
